Valet Cashier

Marina Bay Sands; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

Marina Bay Sands is seeking a Valet Cashier to manage the Hotel and Casino valet counters and process valet/self-park charges using POS machines.

You will provide information to guests, submit cashier-related paperwork for revenue audits, and work to meet departmental KPIs while delivering service at audit standards.

Qualifications

• Customer service experience in hospitality is advantageous.
• POS knowledge is beneficial.
• Fluent English communication is essential.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage the Hotel and Casino Valet Cashier Counters
• Handle and process valet and self-park related charges and transactions accurately using POS machine
• Submit accurate cashier-related paperwork for revenue audit purposes
• Provide service in line with audit standards and help achieve departmental KPIs
• Provide information on valet/self-park queries and guest inquiries
• Understand and execute departmental gameplans
• Maintain operating equipment and ensure supplies meet duties
• Monitor and report anomalies to Valet Captains for action
• Support team with other operational duties as required
• Assist with assignments from Valet Captains

Skills

Customer service

POS familiarity

Fluent English

Education

No formal education

Tools

POS System

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Manage the Hotel and Casino Valet Cashier Counters
• Handle and process valet and self-park related charges and transactions accurately and efficiently using Point of Sale (POS) machine.
• To submit accurate and relevant cashier-related paperwork for revenue audit purposes
• Provide level of service and experience according to the departmental audit standards and work as a team to achieve the departmental KPIs.
• Provide information on valet and self-park related as well as all other guests’ queries.
• Understand and execute departmental gameplans.
• Maintain operational equipment in working order and ensure supplies are sufficient to perform duties
• Monitor and report any anomalies to Valet Captains for immediate action.
• Learn and support the team with any other operational and/or departmental duties when required.
• Assist with any other assignments tasked by Valet Captains

Job Requirements

Education & Certification

• No formal education required

Experience

• Prior experience in a customer service environment or hospitality industry is an advantage

Other Prerequisites

• Knowledge of POS (Point of Sales) machine is an advantage
• Service and guest oriented
• Pleasant, polite and possess a positive attitude
• Responsible, proactive and takes initiative
• Able to work within a culturally diverse team
• Able to communicate fluently in English
• Able to work under pressure and in a fast-paced environment
• Able to stand long hours and work outdoors with expected humidity condition
• Possess basic knowledge of Singapore attractions and places of interest
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.