Valet Driver

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

Marina Bay Sands Pte Ltd is seeking a Valet driver to manage arrivals and departures at the hotel, casino, and parking facilities. You will assist guests with luggage and door operations, delivering Forbes-style service.

Under the supervision of Valet Captains, you will coordinate with drivers, traffic marshals, and bell staff to ensure smooth guest experiences. A Singapore Class 3 license and 2 years driving experience are preferred. This role requires outdoor work and shift rotation.

Qualifications

• No formal education required.
• Valid Singapore Class 3 Driving License with 2+ years driving experience.
• Prior valet or customer-facing service experience is advantageous.

Responsibilities

• Handle valet vehicles within Marina Bay Sands following standards.
• Operate the Valet Management System per guidelines.
• Assist in managing traffic and ensure guest and vehicle safety.
• Provide service per departmental audit standards and work as a team.
• Direct vehicles to lanes and self-park areas as needed.
• Manage taxi queues to ease congestion on property.
• Assist with luggage handling and curbside duties as required.
• Support Valet Captains and learn other duties as assigned.

Skills

Interpersonal communication

English proficiency

Customer service mindset

Team collaboration

Education

No formal education required

Job description

Summary of Job Responsibilities

As a Valet driver, you will be responsible for handling all arrivals, and departing vehicles at the Hotel Valet, Casino Valet, Carpark Valet, MICE, and Hall Parking. Additionally, you are required to perform static duties at the curb to direct traffic, assist in opening vehicle doors and not limited to assist on luggage for arrival at the Hotel driveway. You are expected to deliver the required service standard based on Forbes service standards consistently.

You must perform and support the Valet operations, and under the supervision of Valet Captains, and Managers to ensure that all the tasks are being completed on time and based on the standards set by the department. You should also work in close collaboration with other Valet drivers, traffic marshals and the bellman who are on duty at the driveway to ensure seamless arrival and departure for all guests.

Job Responsibilities

• Handle valet vehicles within the property of Marina Bay Sands in line with the departmental standards
• Operate the Valet Management System according to departmental guidelines.
• Assist in managing the traffic around the property of Marina Bay Sands as well as ensuring and maintaining safety of guests and vehicles.
• Provide level of service and experience according to the departmental audit standards and work as a team to achieve the departmental KPIs.
• Direct incoming vehicles to the designated lanes and into specific areas of self-park whenever required.
• Restrict incoming vehicles and manage taxi queue when required to ease congestion within the property.
• Manage Hall Parking in the event of self-park overflow.
• Provide information on valet and self-park related as well as all other guests' queries.
• Understand and execute departmental game plans.
• Maintain operational equipment in working order and ensure supplies are sufficient to perform duties.
• Monitor and report any anomalies to Valet Captains for immediate action.
• Learn and support the team with any other operational and/or departmental duties when required.
• Assist with any other assignments tasked by Valet Captains

Education & Certification

• No formal education required

Experience

• Possess a valid Singapore Class 3 Driving License with a minimum of 2 years driving experience.
• Prior experience in a similar role is an advantage.

Other Prerequisites

• Good interpersonal and English communication skills, proactive and positive attitude
• Able to work within a culturally diverse team.
• Able to deploy in environment as required to perform job responsibility
• Able to perform manual handling duties, including lifting and moving guests' luggage.
• Able to perform shift duties including night shift, and work on weekends and Public Holidays
• Able to work under pressure and in a fast-paced environment.
• Comfortable working outdoors and standing for extended periods as required by operational needs
• Able to safely operate vehicles and identify traffic signs, signals, and parking indicators required for the role.
• Possess basic knowledge of Singapore attractions and places of interest.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.