User and Client Support Operations (Monica AI)

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Manus AI is seeking an entry-level Customer Operations role to help manage daily user emails and direct messages. You will respond promptly, categorize issues, and record processing results, collaborating with engineering and research teams as needed.

The role emphasizes proactive learning, strong written communication, and a service-first mindset suitable for a fast-paced AI SaaS environment in Singapore.

Qualifications

• Poly diploma and equivalent education or above (fresh graduates are welcomed to apply).
• Familiar with email processing procedures, with good written communication skills.
• Good communication skills and service awareness.
• Proactive with strong learning ability.

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution.
• Organize customer feedback and assist in optimizing service processes.
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Skills

Email processing

Written communication

Communication skills

Learning agility

Education

Diploma or higher

Tools

Ticketing systems

Job description

About Manus AI

Monica is an all-in-one AI assistant product under Manus, helping users with a wide range of everyday tasks - from searching and reading to writing, translating, and creating. Built to be practical and reliable, Monica is designed to seamlessly fit into how people work and live.

Key Responsibilities:

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution;
• Organize customer feedback and assist in optimizing service processes;
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Required Qualifications:

• Poly diploma and equivalent education or above(fresh graduates are welcomed to apply);
• Familiar with email processing procedures, with good written communication skills;
• Good communication skills and service awareness;
• Proactive with strong learning ability;

Preferred Qualifications:

• Prior experience in customer service or user operations;
• Familiarity with AI or SaaS products;
• Experience with customer support or ticketing systems;
• Basic data analysis and reporting skills;
• Ability to work in a fast-paced, cross-functional environment.

Monica is an AI product, where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we'd love to hear from you!