[Travel Retail APAC] - Demand Planner

L'Oréal; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

L'Oréal is seeking a highly analytical Demand Planner for its Travel Retail Supply Chain team, focusing on luxury divisions. You will drive the sales forecast process, collaborate with Marketing, Finance and Sales, and ensure product availability across global markets.

Responsibilities include leading monthly forecast reviews, analyzing demand signals, and translating forecasts into inventory plans while optimizing service levels and minimizing obsolescence across skincare, makeup, and

Qualifications

• 4–6 years of progressive experience in Demand Planning, preferably in FMCGs with multiple SKUs.
• Strong analytical and technical skills with ability to translate data into insights.
• Advanced Excel skills (Pivot, VLOOKUP, complex formulas) essential.
• Hands-on experience with SAP and Futurmaster is a plus.
• Excellent written and verbal English communication; ability to influence cross-functional teams.

Responsibilities

• Develop and Maintain Accurate Demand Forecasts across SKUs and brands.
• Analyze Sell-in, Sell-out and Stock-in-Trade to identify trends, risks, and opportunities; propose action plans.
• Coordinate with Sales, Marketing and Finance to build and align demand forecasts.
• Ensure forecast consistency through alignment of commercial forecasts, finance trends, and historical data.
• Manage forecast tools (PBI/FM) and contribute to budget and trend construction.
• Lead monthly forecast review meetings with Sales, Marketing, Finance, and BU Brand teams to reach consensus.
• Challenge and consolidate promotions, launches, and POS forecast inputs from Sales/Marketing.
• Interface between commercial teams and wider supply chain to reflect real-world constraints.

Skills

Demand planning

Analytical skills

Excel advanced

Communication

Collaboration

Forecast accuracy

English fluency

Education

University degree or higher in Logistics / Supply Chain / Business

Tools

SAP

Futurmaster

Job description

The Opportunity

We are looking for a highly analytical, collaborative, and pro-activeDemand Plannerto join our Travel Retail Supply Chain team, specifically focusing on our significant luxury division Business Units (BU) & Brands.

This pivotal role is responsible for the sales forecast process and driving the business growth of our iconic brands in a truly global context alongside with Marketing, Finance and Sales team while playing a critical part in ensuring product availability and optimizing inventory.

Key Responsibilities

As a Demand Planner for a significant Business Unit and brands in the Travel Retail business, you will:

• Develop and Maintain Accurate Demand Forecasts:
• Analyze Sell-in, Sell-out and Stock-in-Trade to identify trends in demand, potential risk or opportunity and corresponding actions plan.
• Coordinate with sales, marketing and finance on building demand forecast and ensure forecasting process is being followed by all relevant parties.
• Ensure the sales forecast consistency, through the building of a consensus between the commercial forecasts, the financial trend and the sales history.
• Manage forecast PBI/FM tools
• Contribute to budget and trend construction.
• Drive Collaboration and Consensus:
• Lead monthly forecast review meetings with Sales, Marketing, Finance, and the BU Brand team to achieve a collaborative consensus forecast.
• Challenge and consolidate the promotions, launches and POS material sales forecasts built by the Sales and Marketing teams
• Act as a key interface between commercial teams and the wider supply chain, ensuring forecast accuracy reflects commercial realities and operational capabilities.
• Enhance the Sales & Operations Planning (S&OP) Process:
• Actively contribute to the monthly S&OP cycle by providing robust demand plans, highlighting key assumptions, risks, and opportunities for Business Unit.
• Prepare and present detailed forecast analyses and recommendations to support strategic decision-making.
• Optimize Inventory and Service Levels:
• Collaborate with Supply Planning teams to translate demand forecasts into optimal inventory strategies, ensuring high service levels while minimizing excess stock and obsolescence across the Brand categories – Skincare, Makeup, Fragrances, etc.
• Monitor product lifecycle (introduction, growth, maturity, decline) and adjust forecasts to manage phase-in/phase-out effectively.
• Analyze and monitor Excess and Obsoletes to drive Inventory Quality.
• Prepare for co-pack planning.
• Analyze Performance and Drive Continuous Improvement:
• Regularly track and analyze forecast accuracy, bias, and forecast error.
• Identify root causes of forecast deviations and implement corrective actions and process improvements to enhance overall forecast reliability (including baselines, launches, promotion)
• Transversal responsibilities: The role includes transversal responsibilities such as process improvements and projects.

Key Skills & Qualifications

• Experience:
• Minimum 4-6 years of progressive experiences in Demand Planning, preferably at FMCGs with multiple SKU’s.
• Strong Analytical & Technical Skills:
• Proficiency in advanced Excel (pivot tables, VLOOKUP, complex formulas) is essential.
• Hands-on experience with SAP, Futurmaster is a plus.
• Communication & Collaboration Skills:
• Excellent written and verbal communication skills, with the ability to clearly articulate complex information to diverse audiences.
• Strong influencing and negotiation skills, capable of building consensus among cross-functional teams.
• Ability to present data and insights in a clear, concise, and compelling manner.
• Problem-Solving & Adaptability:
• Proactive, solution-oriented mindset with the ability to identify issues, analyze root causes, and implement effective solutions.
• Highly adaptable and comfortable working under pressure in a dynamic, fast-paced, and international environment.
• Continuous improvement mindset.
• Organizational:
• Highly organized, detail-oriented, and able to manage multiple priorities and deadlines effectively.
• Education:
• University graduated or above, preferable in Logistics, Supply Chain Management, Business or related discipline
• Language:
• Fluency in English is essential