Demand Planning - Team Lead

Focal Search Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Demand Planning - Team Lead to oversee the entire demand forecasting process and ensure alignment with business plans. The ideal candidate should possess a degree in Supply Chain, Engineering, or a related field, and have at least 5 years of international experience in demand management. Strong analytical and communication skills are essential, as well as proficiency in MS Office. This role involves mentoring teams and enhancing customer satisfaction.

Qualifications

• Minimum 5 years experience in Demand Planning/Demand Management in an international environment.
• APICS Certification is an advantage.
• Strong ability to engage with diverse cultural teams remotely.

Responsibilities

• Drive Integrated Business Planning (IBP) process maturity.
• Facilitate Demand Management Review (DMR) preparations and ensure alignment.
• Oversee customer service operations ensuring quality improvements.
• Drive data management, model selection and continuous improvement in forecasting.
• Support customer service leadership and ensure end-to-end delivery.

Skills

Analytical skills

Multitasking

Effective communication

Interpersonal skills

Communication

Interpersonal skills

Stakeholder management

Remote collaboration

Education

Degree in Supply Chain, Engineering, Business Administration or Science

Tools

MS Office

Powerpoint

Excel

Job description

About the job Demand Planning - Team Lead

• Integrated Business Planning (IBP)
  Drive the Integrated Business Planning (IBP) process maturity
• Facilitate Demand Management Review (DMR) preparation and meetings
  Ensure alignment between target and unconstrained demand plans
• Facilitate gap-closing proposals
• Oversee the approval/escalation process for integrated reconciliation among Commercial teams, Supply Planning, and Finance
• Demand Planning: Demand Forecasting Leadership, Alignment with Business Plan, Data Management and Model Selection, Analysis and Continuous Improvement
• Integration and Tool Implementation:Inventory and Supply Chain Optimization
• Customer Service/ Customer Operations:Oversee and troubleshoot all aspects of customer service, ensuring quality improvements and addressing process and procedure issues.
• Define and implement new processes for customer service representatives, aiming for efficiency improvements, and collaborate with Sales Managers for overall process enhancements.
• Execute market-oriented and project-related activities to actively support business objectives, while supervising order processing and product distribution to enhance customer satisfaction.

Job requirements:

• Degree in Supply Chain, Engineering, Business Administration or Science.
• Preferably 5 years working experience in Demand Planning /Demand Management in an international environment.
• APICS Certified will be an advantage
• Analytical, can work independently & self-driven,
• Adept at troubleshooting and possess excellent multitasking skills; and demonstrates effective decision-making capabilities.
• Effective in prioritizing and coordinating different requirements to ensure customer satisfaction and solid end to end delivery.
• Possesses excellent communication and interpersonal skills, demonstrating an ability to effectively engage with both internal and external stakeholders, ensuring clear and meaningful interactions.
• Strong ability to operate with a highly diverse cultural customer / team groups and able to build and maintain strong relationships from a remote position.
• Proficient in MS Office, especially Powerpoint and Excel