Main Responsibilities:
- Manage day-to-day last‑mile delivery operations and ensure all transport KPIs are met.
- Plan and execute daily tasks efficiently to maintain high levels of productivity and accuracy.
- Monitor existing processes and provide feedback for continuous improvement and optimization.
- Train, guide, and supervise team members, including outsourced transport partners and drivers.
- Perform delivery duties when required to support operational needs.
Administrative & Supervisor Support
- Assist the Department Executive in enforcing all established policies and procedures.
- Ensure strict compliance with all rules and regulations.
- Prepare and submit required reports and documentation to the Department Executive in a timely manner.
- Maintain proper records of all documents and correspondence, both internal and external.
- Ensure all work equipment and tools are properly maintained and in good working condition.
- Conduct performance analysis and monitoring of contractors to enhance delivery KPIs.
- Provide support and escalation assistance for customer service requests.
- Supply accurate trip data to the billing team to facilitate administrative processes.
- Monitor staff attendance and punctuality, and take corrective action when necessary.
- Prepare and verify staff overtime, meal, and transport claims.
- Maintain accurate records of annual leave, medical leave, and other leave types.
- Assist with staff welfare matters, including medical claims and distribution of payslips.
- Prepare required documents for staff resignations and ensure timely submission to the Department Executive.
- Support the organization of staff recreational activities to promote morale and engagement.
- Provide assistance to staff on inquiries related to personnel or operational matters
- Supervise subordinates in their daily tasks to ensure smooth operations.
- Train, motivate, and develop staff to enhance their skills, knowledge, and professional attitude.
- Ensure that all personnel maintain a neat appearance and exhibit proper conduct.
- Conduct performance appraisals for all staff in the section, including for confirmation, promotion, and annual reviews.
Requirements:
- Diploma in logistics, engineering, business, or a related discipline (preferred).
- Minimum of 2 years’ experience in a supervisory role or a related field.
- Demonstrated experience in last‑mile delivery operations.
- Strong documentation and record‑keeping skills.
- Excellent planning, organizational, and time‑management abilities.
- Proven experience in leading and developing high‑performing teams.
- Possession of a valid Class 3/3A driving licence (required).
- Proficient in Microsoft Excel.
Additional Information
Working arrangement: 5 days work week, rotating weekends
Staggeredstart work timing: 5.30am, 7am, 8.30am or 10.30am (will be rotated as well)
Location: Joo Koon
We regret that only shortlisted candidates will be notified.