Training & Quality Assurance Specialist

Tele-centre Services Pte Ltd; Singapore; Presencial; SGD 45.000 - 58.000; Jornada completa

Descripción de la vacante

Tele-centre Services Pte Ltd is seeking a Training Executive/Specialist to support training delivery, onboarding, and service quality initiatives. The role focuses on conducting training and quality assurance to ensure agents provide accurate, professional customer experiences, with emphasis on onboarding and ongoing staff development.

The position involves collaboration with business units to improve service quality and may require managing LMS and quality processes to maintain consistency

Formación

• At least 3 years’ experience in customer service or call centre settings.
• ACTA/ACLP qualification is a plus.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or a similar capacity.

Responsabilidades

• Develop and design training programs based on company/client needs.
• New Hire onboarding and orientation.
• Deliver skills and knowledge training to staff.
• Conduct refresher training where necessary.
• Train Team Leaders on transaction monitoring.
• Maintain the corporate LMS platform and training records.

Conocimientos

Communication skills

Quality assurance

Training delivery

Onboarding

Attention to detail

Herramientas

LMS platform

Descripción del empleo

Tele-centre Services Pte Ltd is seeking a Training Executive/Specialist to support training delivery, onboarding, and service quality initiatives. The role focuses on conducting training and quality assurance to ensure agents provide accurate, professional customer experiences, with emphasis on onboarding and ongoing staff development.

The position involves collaboration with business units to improve service quality and may require managing LMS and quality processes to maintain consistency