Trainer, Learning & Development (Contact Centre)

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Mentoring

Public transport access

Flexible working

World-class offices

Learning & development

Social security

Medical coverage

Remuneration & perks

Global company awards

Job summary

TDCX, Inc. seeks a capable Training Specialist to develop and implement training policies, design modules, and oversee delivery and assessment of in-house programs.

You will evaluate training effectiveness, conduct needs analyses, and maintain records to support compliance and continuous improvement. Ideal candidates will have 3+ years in contact centre training, strong supervisory and presentation skills, and fluency in English and the market language.

Qualifications

• GCE 'A' level or Diploma in any field.
• At least three (3) years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Exceptional supervisory skills.
• Clear and effective communication, both written and verbal.
• Experience with curriculum development and course material review management
• Familiarity with traditional and modern training methods, tools and techniques.
• Competent in e-content and design development, excellent presentation skills and training delivery, with knowledge of various training methodologies.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Comfortable working with computers and multiple systems.

Responsibilities

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve existing staff performance.
• Deliver training sessions through using various instructional methods to accommodate different learning styles.
• Maintain accurate records of training activities, attendance, assessments, and outcomes for compliance and reporting
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Supervisory skills

Curriculum development

Training delivery

English proficiency

Communication skills

E-learning design

IT systems familiarity

Education

GCE A level / Diploma

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve existing staff performance.
• Deliver training sessions through using various instructional methods to accommodate different learning styles.
• Maintain accurate records of training activities, attendance, assessments, and outcomes for compliance and reporting
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE 'A' level or Diploma in any field.
• At least three (3) years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Possess exceptional supervisory skills.
• Demonstrate clear and effective communication, both written and verbal.
• Experience with curriculum development and course material review management
• Familiarity with traditional and modern training methods, tools and techniques.
• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Comfortable working with computers and multiple systems.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.