Thermal Field Service Engineer – Travel‑Heavy

Vertiv; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Vertiv is seeking a Thermal Customer Engineer in Singapore to maintain and repair Heat Transfer/ Thermal Management systems and related equipment. You will build strong rapport with customers, sales managers and distributors, and coordinate with scheduling teams and the line/department Manager.

The role emphasizes professional service delivery, safety, and timely maintenance across field operations with a strong focus on customer satisfaction.

Qualifications

• NVQ Level 1 & 2 or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license (Class 3).

Responsibilities

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Skills

Customer service

Self-starter

Time management

Planning & organizing

Communication

Education

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078/2079 in Refrigerant Safe Handling (ACRIB)

Tools

Oracle MFS

Job description

Vertiv is seeking a Thermal Customer Engineer in Singapore to maintain and repair Heat Transfer/ Thermal Management systems and related equipment. You will build strong rapport with customers, sales managers and distributors, and coordinate with scheduling teams and the line/department Manager.

The role emphasizes professional service delivery, safety, and timely maintenance across field operations with a strong focus on customer satisfaction.