Telephone Operator - InterContinental Singapore

InterContinental Hotels Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel group is looking for a telephone operator to enhance guest experiences by managing communications, responding to emergencies, and ensuring guest privacy. This role is crucial in maintaining seamless operations and high service standards, making it essential for guest satisfaction.

Qualifications

• Strong knowledge of the Hotel’s fire, life and safety procedures.
• Ability to handle guest queries promptly and efficiently.
• Experience in managing communications systems preferred.

Responsibilities

• Process all incoming and outgoing calls accurately.
• Assist guests with international calls and directory queries.
• Maintain a clean work environment and comply with emergency protocols.

Skills

Communication

Problem Solving

Customer Service

Job description

Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

Advises defects on switchboard equipment to Supervisor

Maintains a clean work environment

Maintains detailed knowledge of the Hotel’s fire, life and safety system

Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

Advises defects on switchboard equipment to Instant Service Manager/Supervisor

Elevating Guest Experience –

Process all incoming and outgoing calls accurately and courteously

Records and controls accurately wake up calls

Pages guests in co-operation with concerned departments

Assists guests with international calls and directory queries

Refer to guests by name whenever possible

Abides by principles of guest privacy

Handles guests needs or requests and reports complaints to the Telephone Supervisor

Aware of local telephone listings and frequently dialed numbers

Attends to all guest queries and request promptly

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