Telemarketer

ARES COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 16,531 - 20,664; Part time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Singapore seeks a motivated Telemarketer to engage prospective clients by phone, qualify prospects and schedule appointments for Financial Consultants using company leads and CRM tools.

You will contact prospects, introduce financial planning services and workshops, and maintain records in the CRM while working toward individual and team appointment targets in a fast-paced environment.

Qualifications

• Demonstrate excellent telephone etiquette to create positive client interactions.
• Apply strong listening and communication skills to understand and respond to client needs.
• Exhibit a customer service mindset to enhance client satisfaction.
• Show self-motivation and results orientation to meet targets consistently.
• Manage time and organise tasks efficiently to handle multiple leads and appointments.
• Display resilience and perseverance to overcome challenges in telemarketing.

Responsibilities

• Contact prospective clients using company-provided leads to generate interest in financial planning services
• Introduce the company's financial planning services, educational workshops, and client events clearly and persuasively
• Assess customers' needs to qualify prospects effectively for follow-up
• Arrange appointments for Financial Consultants to meet client needs
• Follow up with interested prospects to maintain engagement and support conversion
• Maintain accurate and up-to-date records of calls and appointments in the company's CRM system
• Achieve individual and team appointment targets while ensuring high service quality
• Comply with company policies on data protection and regulatory requirements

Skills

Telephone etiquette

Active listening

Customer service mindset

Motivated & targets

Time management

Resilience

Job description

Overview

We are seeking a motivated Telemarketer to engage prospective clients by phone, introduce financial planning services, qualify prospects, and schedule appointments for Financial Consultants using company leads and CRM tools.

Responsibilities

• Contact prospective clients using company-provided leads to generate interest in financial planning services
• Introduce the company's financial planning services, educational workshops, and client events clearly and persuasively
• Assess customers' needs to qualify prospects effectively for follow-up
• Arrange appointments for Financial Consultants to meet client needs
• Follow up with interested prospects to maintain engagement and support conversion
• Maintain accurate and up-to-date records of calls and appointments in the company's CRM system
• Achieve individual and team appointment targets while ensuring high service quality
• Comply with company policies on data protection and regulatory requirements

Preferred qualifications

• Demonstrate excellent telephone etiquette to create positive client interactions
• Apply strong listening and communication skills to understand and respond to client needs
• Exhibit a customer service mindset to enhance client satisfaction
• Show self-motivation and results orientation to meet targets consistently
• Manage time and organise tasks efficiently to handle multiple leads and appointments
• Display resilience and perseverance to overcome challenges in telemarketing

Salary

$12-$15/hour