Telecom Transformation Lead | OSS/BSS & CRM

ERNST & YOUNG ADVISORY PTE. LTD.; Singapore; Presencial; SGD 180.000 - 240.000; Jornada completa

Descripción de la vacante

EY is seeking an experienced Technology Consultant to lead large-scale business and technology transformation initiatives for telecommunications clients. The role combines strong consulting, stakeholder management, and program delivery capabilities with deep OSS/BSS, CRM modernization, and digital transformation expertise.

You will work with senior stakeholders to define strategies, operating models, and end-to-end delivery, driving efficiency, customer experience improvements, and business

Formación

• Bachelor's degree in IT, CS, engineering, business or related field.
• 10+ years of experience in technology consulting, digital transformation, or program delivery.
• Proven experience leading large-scale transformation programs within the telecommunications industry.
• Strong experience with OSS/BSS platforms, CRM transformation, enterprise integration, and digital customer journeys.

Responsabilidades

• Partner with business and technology stakeholders to define digital transformation strategies, roadmaps, and business cases.
• Lead business analysis, requirements gathering, process assessments, and future-state solution design across complex programs.
• Facilitate workshops with executives to align on priorities, objectives, and outcomes.
• Advise clients on business process optimization, customer experience improvements, and operating model transformation.
• Lead design of scalable OSS/BSS and digital platform solutions across CRM, billing, provisioning, order management, customer service, and network ecosystems.
• Translate business requirements into technology-enabled solutions for enterprise-wide transformation.
• Collaborate with solution architects and tech teams to ensure integration, scalability, security, and readiness.

Conocimientos

Leadership

Stakeholder management

Program delivery

Agile & Waterfall

Communication

Problem solving

Educación

Bachelor's degree in IT/CS/Engineering/Business

Herramientas

Salesforce CRM

Descripción del empleo

EY is seeking an experienced Technology Consultant to lead large-scale business and technology transformation initiatives for telecommunications clients. The role combines strong consulting, stakeholder management, and program delivery capabilities with deep OSS/BSS, CRM modernization, and digital transformation expertise.

You will work with senior stakeholders to define strategies, operating models, and end-to-end delivery, driving efficiency, customer experience improvements, and business