Lead Site Reliability Engineer, Athena Core

JPMorgan Chase & Co.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Site Reliability Engineer in Singapore to define and drive reliability across the Athena Core team within Markets Technology. You will lead complex problems, mentor engineers, and guide resiliency initiatives in a fast-paced financial technology environment.

Responsibilities include designing and reviewing resiliency practices, establishing SLOs, and using AI-assisted workflows to accelerate incident response while ensuring security and compliance.

Qualifications

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience.
• Bachelor’s Degree in Computer Science or equivalent.
• Proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other SRE best practices.
• Understanding of Python, Java/Spring Boot, .Net.
• Experience with enterprise AI capabilities in SRE workflows with validation.
• Ability to evaluate AI recommendations for correctness and risk, guardrails for usage.
• Strong understanding of Linux.
• Observability including monitoring, SLOs, and telemetry.
• CI/CD practices and tooling.
• Container orchestration.
• Networking troubleshooting.
• Advanced knowledge across technical disciplines and self-education.

Responsibilities

• Champions site reliability culture and shares knowledge internally.
• Leads initiatives to improve reliability using data-driven analysis to improve SLIs/ SLOs.
• Collaborates to establish SLIs, SLOs, and error budgets with stakeholders.
• Leads AI-enabled reliability workflows across SDLC and tooling with governance.
• Acts as main incident contact to quickly resolve issues and minimize financial impact.
• Mentors engineers and shares technical expertise.
• Leads adoption of AI-assisted reliability workflows in CI/CD and operations.
• First line of support for the Athena Core team.

Skills

Leadership

Linux

Observability

CI/CD

Container orchestration

Networking

Python

Java/Spring

Security

AI-assisted tooling

Education

Bachelor’s Degree in CS or equivalent

Tools

Kubernetes

Prometheus/Grafana

CI/CD tools

Logging/Telemetry

Linux tooling

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Banking, Markets Technology – Athena Core team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
• Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
• Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
• Be part of the first line of support for the wider Athena Core team.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Bachelor’s Degree in Computer Science or equivalent
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• An understanding of programming languages such as: Python, Java/Spring Boot, .Net
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• A strong understanding of Linux
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
• Proficient with continuous integration and continuous delivery practices and tooling
• Proficient with container and container orchestration
• Experience with troubleshooting common networking technologies and issues
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies