Technology Service Governance Specialist

Charterhouse Asia; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Charterhouse Asia is seeking a Regional Governance, Risk & Control professional to lead APAC governance frameworks, manage risk, and drive assurance activities across multiple regional teams. The role emphasizes ownership, accountability, and the delivery of remediation actions to strengthen control maturity.

You will coordinate with security, risk, audit, and infrastructure stakeholders, oversee control testing, and report on compliance posture while standardising processes across diverse

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Risk Management, or a related discipline.
• 5–10 years of experience in IT governance, technology risk, compliance, service management, or IT infrastructure operations.
• Strong understanding of IT governance frameworks, risk management principles, control environments, and operational processes.
• Experience establishing governance routines, managing risks/issues, assessing controls, and driving remediation activities to completion.
• Proven experience improving and standardising processes, controls, and operating procedures across multiple teams or locations.
• Ability to develop governance frameworks, control requirements, evidence standards, risk indicators, dashboards, and management reporting.

Responsibilities

• Establish and enhance APAC TSG governance frameworks, ensuring ownership, accountability, escalation paths, and consistent control standards across regional teams.
• Provide management with oversight of governance maturity, control effectiveness, operational risks, and remediation progress.
• Develop governance practices that strengthen operational discipline, service reliability, and alignment with enterprise requirements.
• Embed effective risk management practices and control frameworks into daily TSG service delivery and operational activities.
• Identify, assess, and elevate operational, compliance, and control risks proactively, ensuring timely mitigation.
• Partner with service owners to track remediation actions, improve control effectiveness, and reduce recurring operational risks.
• Drive TSG readiness for internal and external audits, regulatory reviews, control assessments, and assurance activities.
• Coordinate evidence collection, responses, and remediation tracking to ensure timely closure of findings.
• Analyse audit observations and issues to identify improvement opportunities and implement sustainable process enhancements.
• Define, standardise, and improve key TSG processes, controls, documentation standards, and evidence requirements across APAC.
• Balance regional consistency with local business requirements by establishing governance models and operating procedures.
• Drive adoption of governance practices through communication, training, implementation support, and effectiveness reviews.
• Partner with APAC branch leads, local technology teams, TSG service owners, security, risk, audit, and infrastructure stakeholders to improve service delivery and governance maturity.
• Coordinate cross-functional teams to resolve governance dependencies, manage remediation activities, and deliver continuous improvement initiatives.
• Provide reporting and recommendations to senior stakeholders on risks, controls, compliance posture, and improvement initiatives.

Skills

IT governance

Technology risk

Compliance

Service management

IT infrastructure

Governance frameworks

Root cause analysis

Stakeholder management

Communication skills

Education

Bachelor’s degree in IT/CS/Engineering

Job description

Job Responsibilities:

Regional Governance, Risk & Control Framework

• Establish and enhance APAC TSG governance frameworks, ensuring clear ownership, accountability, escalation paths, and consistent control standards across regional teams.
• Provide management with transparent oversight of governance maturity, control effectiveness, operational risks, and remediation progress.
• Develop governance practices that strengthen operational discipline, service reliability, and alignment with enterprise requirements.

Risk, Issue & Control Management

• Embed effective risk management practices and control frameworks into daily TSG service delivery and operational activities.
• Identify, assess, and elevate operational, compliance, and control risks proactively, ensuring timely mitigation and sustainable resolution.
• Partner with service owners to track remediation actions, improve control effectiveness, and reduce recurring operational risks.

Assurance, Audit & Continuous Improvement

• Drive TSG readiness for internal and external audits, regulatory reviews, control assessments, penetration testing, and assurance activities.
• Coordinate evidence collection, stakeholder responses, and remediation tracking to ensure timely closure of findings.
• Analyse audit observations and operational issues to identify improvement opportunities and implement sustainable process enhancements.

Process Governance & Standardisation

• Define, standardise, and improve key TSG processes, controls, documentation standards, and evidence requirements across APAC.
• Balance regional consistency with local business requirements by establishing practical governance models and operating procedures.
• Drive adoption of governance practices through communication, training, implementation support, and effectiveness reviews.

Stakeholder Management & Collaboration

• Partner with APAC branch leads, local technology teams, TSG service owners, security, risk, audit, and infrastructure stakeholders to improve service delivery and governance maturity.
• Coordinate cross-functional teams to resolve governance dependencies, manage remediation activities, and deliver continuous improvement initiatives.
• Provide clear reporting and recommendations to senior stakeholders on risks, controls, compliance posture, and improvement initiatives.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Risk Management, or a related discipline.
• 5–10 years of experience in IT governance, technology risk, compliance, service management, or IT infrastructure operations.
• Strong understanding of IT governance frameworks, risk management principles, control environments, and operational processes.
• Experience establishing governance routines, managing risks/issues, assessing controls, and driving remediation activities to completion.
• Proven experience improving and standardising processes, controls, and operating procedures across multiple teams or locations.
• Ability to develop governance frameworks, control requirements, evidence standards, risk indicators, dashboards, and management reporting.
• Strong analytical, problem-solving, root cause analysis, and technical documentation skills.
• Good understanding of IT infrastructure services, operational risk management, audit requirements, and technology control practices.
• Strong stakeholder management and communication skills, with the ability to influence teams across different functions and seniority levels.
• Experience within banking, financial services, or other regulated environments would be advantageous.