Technology Program Director (ED/ MD)

OCBC Bank; Singapore; On-site; SGD 180,000 - 290,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Learning & development opportunities

Wellbeing and growth support

Job summary

OCBC Bank is seeking a Program Director to steward a suite of application systems, ensuring a consistent, secure customer experience across all interfaces and services. You will align technology stacks, architecture, and design patterns to maximise reuse, scalability, and speed of delivery.

Key responsibilities include leading business partnerships, delivering end-to-end outcomes, shaping roadmaps, and ensuring regulatory compliance.

Qualifications

• Able to work independently with minimum supervision.
• Adaptable, strong team player, self-driven and results-oriented with strong analytical and problem-solving capability.
• Strong sense of ownership and entrepreneurial spirit to get things done, result-oriented and driven to succeed.
• Able to think out of the box.
• Relevant experience of more than 12 years as a Product Owner/Project Manager in large-scale BPM programs.
• Thought leadership in conceptualising ideas and translating them into tangible outcomes and benefits.
• People leadership experience to manage a team and influence stakeholders on the digital transformation journey.

Responsibilities

• Lead business partnership and prioritisation, shaping the platform’s book of work in line with business strategy and technology roadmap.
• Own end-to-end delivery of business and technology outcomes, ensuring alignment with priorities and maximizing value from investment.
• Influence and align stakeholders across Business, Technology, and regional teams to ensure scalable solutions.
• Define, govern, and enforce architecture and design patterns with Architecture and Engineering for reusability and scalability.
• Champion customer and employee experience, collaborating with Product Owners for frictionless journeys.
• Establish roadmaps, budgets, schedules, and delivery milestones; ensure compliance with bank policies and regulatory requirements.
• Provide timely updates to sponsors and senior stakeholders; resolve delivery obstacles to keep execution on track.
• Drive continuous improvement to uplift delivery quality, engineering standards, and productivity.
• Manage platform stability, incident management, and runtime performance.
• Oversee budget planning for technology investments and cost optimisation.

Skills

Independent work

Adaptable

Ownership mindset

Out-of-the-box thinking

12+ years BPM PM

Thought leadership

People leadership

Job description

As the steward of a suite of application systems, the Program Director is responsible for ensuring a consistent, seamless, and secure customer experience across all user interfaces and services. This includes driving alignment in technology stack, architecture, and design patterns to maximise reuse, scalability, and speed of delivery.

Key Responsibilities

Change – Delivery of Business & Technology Capabilities

• Lead business partnership and prioritisation, working closely with Business to shape and maintain the platform’s book of work in line with the business strategy and technology roadmap.
• Own end‑to‑end delivery of business and technology outcomes, ensuring alignment with strategic priorities and maximising value from investment.
• Influence and align stakeholders across Business, Technology, and regional teams to ensure consistent, scalable, and channel‑aligned solutions.
• Partner with Architecture and Engineering to define, govern, and enforce architecture and design patterns that drive reusability, scalability, and maintainability across the region.
• Champion customer and employee experience, collaborating with Product Owners and partners to ensure frictionless journeys and high‑quality internal processes.
• Establish the right team structure, governance, and operating model, including:
• Defining roadmaps, resources, budgets, schedules, and delivery milestones
• Ensuring deliverables comply with bank policies and regulatory requirements
• Providing timely and transparent updates to project sponsors and senior stakeholders
• Proactively addressing delivery obstacles and ensuring timely resolution of issues to keep execution on track
• Drive continuous improvement to uplift delivery quality, engineering standards, and productivity.
• Manage stakeholders and communication across multiple functions and geographies.

Run – Platform Stability, Resilience & Operational Excellence

• Accountable for the overall health and performance of the platform in production, ensuring stability and availability against committed service levels.
• Lead incident management, ensuring robust processes for rapid triage, escalation, and timely service restoration.
• Coordinate cross‑team recovery efforts involving downstream systems, infrastructure, network, and other shared services.
• Implement proactive monitoring and preventive controls to detect issues early and reduce recurrence.
• Own platform risk management, including vulnerabilities, capacity planning, obsolescence, and operational risks.
• Bridge Change and Run, leading root‑cause analysis and ensuring learnings feed back into both delivery and operations teams.
• Plan and manage the platform’s operating budget, ensuring accurate forecasting within the annual Operating Plan.

Risk Management – Governance, Compliance & Controls

• Own comprehensive risk management across both project delivery and BAU operations, ensuring timely remediation of vulnerabilities, audit findings, and risk issues.
• Ensure compliance with Technology Architecture standards, Information Security policies, and all regulatory requirements applicable to the platform.
• Ensure full adherence to bank policies in day‑to‑day platform management and change execution.

Financial Management – Investment, Cost Efficiency & Resource Optimisation

• Manage the platform’s annual technology investment budget, ensuring effective allocation of vendor and internal resources to priority initiatives.
• Drive cost optimisation across both Change and Run activities by improving efficiency, reducing duplication, and managing vendor spend.
• Continuously optimise resource utilisation across regional teams and technology domains.

People Leadership – Capability Building & Engagement

• Lead and develop the scrum masters supporting the platform, including capacity planning, upskilling and hiring.
• Collaborate across job families and regional teams to plan, hire, and develop capabilities required to meet current and future business demand.
• Provide leadership and coaching to both direct and matrixed team members, ensuring clear direction, performance support, and growth opportunities.
• Own the platform’s employee engagement outcomes, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

• Able to work independently with minimum supervision.
• Adaptable, strong team player, self‑driven and results‑oriented with strong analytical and problem‑solving capability.
• Strong sense of ownership and entrepreneurial spirit to get things done, result‑oriented and driven to succeed.
• Able to think out of the box.
• Relevant experience of more than 12 years as a Product Owner/Project Manager in large‑scale BPM programs.
• Thought leadership in conceptualising ideas and translating them into tangible outcomes and benefits.
• People leadership experience to manage a team and influence stakeholders on the digital transformation journey.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.