Technology Program Director (ED/ MD)

OCBC (Singapore); Singapore; On-site; SGD 260,000 - 360,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Flexible benefits

Community initiatives

Job summary

OCBC (Singapore) is seeking a seasoned Program Director to lead the platform's stability, delivery of digital capabilities, and alignment across business and technology to drive revenue growth. You will govern architecture and drive scalable, secure customer journeys across the region.

The role requires 12+ years in Product Owner or Project Manager roles within large BPM programs and offers competitive compensation, continuous learning and leadership opportunities.

Qualifications

• Extensive experience as Product Owner or Project Manager in large-scale BPM programs.
• Strong leadership, stakeholder engagement, and delivery management skills.
• Ability to drive alignment across Business, Technology, and Regions.

Responsibilities

• Run: stability, resilience, and operational excellence of applications.
• Lead delivery of new digital capabilities to fuel revenue growth.
• Partner with Architecture and Engineering to enforce reusable patterns.
• Own end-to-end delivery and governance for platform initiatives.
• Manage roadmaps, budgets, and resource planning.
• Drive continuous improvement and risk management.
• Provide updates to project sponsors and senior stakeholders.
• Lead and develop scrum masters and platform teams.

Skills

Product Owner

Project Manager

Stakeholder Management

Leadership

Digital Transformation

Education

Bachelor's degree in Business/IT

Tools

BPM Platforms

Architecture Governance

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

As the steward of a suite of application systems, the Program Director is responsible for ensuring a consistent, seamless, and secure customer experience across all user interfaces and services. This includes driving alignment in technology stack, architecture, and design patterns to maximise reuse, scalability, and speed of delivery.

This role is pivotal in shaping the bank’s technology roadmap and ensuring our platforms remain best‑in‑class in a fast‑evolving digital landscape.

Key Responsibilities

Change – Delivery of Business & Technology Capabilities

• Run: the stability, resilience, performance, and operational excellence of the suite of applications under the platform in production.

• Change: the delivery of new digital capabilities that fuel revenue growth, strengthen customer engagement, and provide cost-efficient, innovative ways for the bank to serve its customers.

• Lead business partnership and prioritisation, working closely with Business to shape and maintain the platform’s book of work in line with the business strategy and technology roadmap.

• Own end‑to‑end delivery of business and technology outcomes, ensuring alignment with strategic priorities and maximising value from investment.

• Influence and align stakeholders across Business, Technology, and regional teams to ensure consistent, scalable, and channel‑aligned solutions.

• Partner with Architecture and Engineering to define, govern, and enforce architecture and design patterns that drive reusability, scalability, and maintainability across the region.

• Champion customer and employee experience, collaborating with Product Owners and partners to ensure frictionless journeys and high‑quality internal processes.

• Establish the right team structure, governance, and operating model, including:

  • Defining roadmaps, resources, budgets, schedules, and delivery milestones

  • Ensuring deliverables comply with bank policies and regulatory requirements

  • Providing timely and transparent updates to project sponsors and senior stakeholders

• Proactively address delivery obstacles and ensure timely resolution of issues to keep execution on track.

• Drive continuous improvement to uplift delivery quality, engineering standards, and productivity.

• Manage stakeholders and communication across multiple functions and geographies.

Run – Platform Stability, Resilience & Operational Excellence

• Accountable for the overall health and performance of the platform in production, ensuring stability and availability against committed service levels.

• Lead incident management, ensuring robust processes for rapid triage, escalation, and timely service restoration.

• Coordinate cross‑team recovery efforts involving downstream systems, infrastructure, network, and other shared services.

• Implement proactive monitoring and preventive controls to detect issues early and reduce recurrence whether arising from technology, processes, or operations.

• Own platform risk management, including vulnerabilities, capacity planning, obsolescence, and operational risks.

• Bridge Change and Run, leading root‑cause analysis and ensuring learnings feed back into both delivery and operations teams.

• Plan and manage the platform’s operating budget, ensuring accurate forecasting within the annual Operating Plan.

Risk Management – Governance, Compliance & Controls

• Own comprehensive risk management across both project delivery and BAU operations, ensuring timely remediation of vulnerabilities, audit findings, and risk issues.

• Ensure compliance with Technology Architecture standards, Information Security policies, and all regulatory requirements applicable to the platform.

• Ensure full adherence to bank policies in day‑to‑day platform management and change execution.

Financial Management – Investment, Cost Efficiency & Resource Optimisation

• Manage the platform’s annual technology investment budget, ensuring effective allocation of vendor and internal resources to priority initiatives.

• Drive cost optimisation across both Change and Run activities by improving efficiency, reducing duplication, and managing vendor spend.

• Continuously optimise resource utilisation across regional teams and technology domains.

People Leadership – Capability Building & Engagement

• Lead and develop the scrum masters supporting the platform, including capacity planning, upskilling and hiring.

• Collaborate across job families and regional teams to plan, hire, and develop capabilities required to meet current and future business demand.

• Provide leadership and coaching to both direct and matrixed team members, ensuring clear direction, performance support and growth opportunities.

• Own the platform’s employee engagement outcomes, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements :

• Able to work independently with minimum supervision

• Ability to adapt, strong team player, self‑driven and results‑orientedwith strong analytical and problem‑solving capability

• Strong sense of ownership and entrepreneurship spirit to get things done, result oriented and driven to succeed

• Able to think out of the box

• Relevant experience of more than 12years as a Product Owner/ Project Manager in large‑scale BPM programs

• Thought leadership in conceptualizing ideas and translating them into tangible outcomes and benefits

• People leadership to manage a team and influence stakeholders on the digital transformation journey

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.