Technical Trainer / Training Manager (Facial, Skincare & Makeup Services)

EIG Dermal Wellness (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

HQ onboarding in Malaysia (3 weeks)

Travel between centers within SG

MRT-connected office

Job summary

EIG Dermal Wellness (S) Pte Ltd is seeking a hands-on Technical Trainer & Performance Coach to shape skincare and makeup professionals across 4 to 9 centers in Singapore.

You will lead bilingual training sessions, guide new hires through theory, hands-on practice, SOPs, and confidence-building, and run workshops to close skill gaps. Onboarding includes 3 weeks at HQ in Malaysia; travel among centers is expected.

Qualifications

• 4+ years hands-on experience in facial skincare or professional makeup.
• Experience as a trainer, team lead, or senior therapist/makeup artist.
• Certified by CIBTAC, CIDESCO, ITEC – a must.
• Strong in technical skills, product knowledge, and SOP execution.
• Fluent in English & Chinese – confident delivering training in both languages.
• Organized, proactive, and pride in raising standards.
• Bonus: coaching certificate (ACTA, ICF, NLP, etc.).

Responsibilities

• Lead high-impact, bilingual training sessions across facial, skincare, and makeup services.
• Guide new hires through their full technical journey — theory, hands-on, SOPs, and confidence building.
• Run refreshers and workshops to close skill gaps and re-energize the team.
• Train new product/treatment launches with clarity, excitement, and structure.
• Conduct technical assessments and ensure SOP standards are met across centers.
• Update and refine treatment and makeup protocols to improve quality and service flow.
• Collaborate with HOD to develop innovative new treatments based on market trends.
• Stay ahead of skincare and beauty trends to keep offerings competitive.
• Be a go-to mentor who lifts morale while pushing for growth.

Skills

Bilingual English & Chinese

Training & coaching

Facial skincare experience

Makeup services experience

SOP execution

Client consultation

Education

CIBTAC

CIDESCO

ITEC

Job description

Are you passionate about treatments, love grooming talent, and ready to take the lead?

We’re on the lookout for a hands-on, energetic, and inspiring Technical Trainer & Performance Coach to shape the next generation of skincare and makeup professionals across 4 to 9 centers. This isn’t just about training — it’s about creating transformation. From onboarding to upskilling, treatment protocol to consultation coaching, you’ll play a key role in building confident, high-performing teams who deliver real results. If you’re the kind of person who thrives on action, loves seeing people grow, and wants to make a visible impact — this is your stage.

Train with Purpose

• Lead high-impact, bilingual (English & Chinese) training sessions across facial, skincare, and makeup services
• Guide new hires through their full technical journey — theory, hands-on, SOPs, and confidence building
• Run refreshers and workshops that close skill gaps and re-energize the team
• Train new product/treatment launches with clarity, excitement, and structure

Build Service Excellence

• Conduct technical assessments and ensure SOP standards are met across all centers
• Update and refine treatment and makeup protocols to improve quality and service flow
• Collaborate with the HOD to develop innovative new treatments based on market trends
• Stay ahead of skincare and beauty trends to keep our offerings competitive

Coach for Real Results

• Role-play consultation flows and help staff overcome objections with confidence
• Improve the tools and flow therapists use to connect with clients and close the sale
• Create long-term regime programs that deliver visible results and client loyalty
• Be a go-to mentor who lifts morale while pushing for growth

What You Bring

• 4+ years’ hands-on experience in facial, skincare, or professional makeup
• Experience as a trainer, team lead, or senior therapist/makeup artist
• Certified by CIBTAC, CIDESCO, ITEC (or equivalent) – a must
• Strong in technical skills, product knowledge, and SOP execution
• Fluent in English & Chinese – you’re confident delivering training in both languages
• Organized, proactive, and someone who takes pride in raising standards
• Bonus: You hold a coaching certificate (ACTA, ICF, NLP, etc.)

What’s In It for You

• A key role that directly impacts service quality, client experience, and center performance
• The freedom to lead training across multiple locations and shape the standard
• A collaborative team that welcomes new ideas and innovation
• Full support during onboarding — including 3 weeks of training at our HQ in Malaysia
• A chance to do more than just train — to coach, create, and lead

Additional Information

• 5 days’ work week, Mon to Fri, 9.00am to 6.00pm
• Office directly connected to Paya Lebar MRT (Paya Lebar Square Office Tower)
• Requires regular travel to between 4 and 9 AsterSpring retail centers in Singapore
• Reports to the Head of Department (Skincare)
• You’ll work closely with Center Managers, the Sales team, and HQ Training leaders

If you’re ready to step up, lead change, and bring out the best in others — this is your moment.