Technical Services Cross Technology Systems Integration Specialist

NTT Limited; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

NTT Limited in Singapore is seeking a seasoned Systems Integration Specialist for Collaboration Technical Services. You will provide technical support, compile specifications, and pursue professional certifications.

This role involves engaging clients, maintaining project documentation, and mentoring junior engineers. A degree in IT and proficient knowledge in networking technologies is required.

The position promises a dynamic work environment and a commitment to diversity and equal opportunity.

Qualifications

• Proficient in two or more technologies such as Networking and Data Centre.
• Valid CCNP Voice/Collaboration Certification required.
• Extensive experience in technical implementation engineering.

Responsibilities

• Interact with clients on site and remote to meet solution requirements.
• Coach and mentor junior Implementation Engineers.
• Participate in complex design work.

Skills

Customer engagement skills

Technical design understanding

Problem solving

Communication skills

Project management

Education

Bachelor's in Information Technology or related field

Tools

Cisco Unified Communications Manager

VMware

Microsoft 365

Job description

Position Summary

Collaboration Technical Services (TS) Systems Integration Specialist – seasoned subject matter expert providing technical support to NTT clients, compiling technical specifications, creating alternative solutions, pursuing professional certification and business knowledge. Proficiency across two or more technologies such as Networking, Data Centre, Security, Customer Experience, Collaboration, and/or End User Compute.

Key Responsibilities

• Interact with clients on site and remote to meet complex solution requirements.
• Escalate unresolved problems and issues to relevant third parties.
• Respond to escalated client requests.
• Escalate complex problems to relevant third parties.
• Write reports and proposals and complete and maintain project documentation.
• Assist with documentation of standard operating procedures relating to installations and fixes.
• Coach and mentor junior Implementation Engineers and Technicians.
• Coordinate activities of junior Engineers in line with performance targets.
• Participate in higher complexity design work, providing input to design.
• Take ownership of relevant technologies according to domain or specialization.
• Perform any other related tasks as required.

Qualifications

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamentals and administration ability.
• Seasoned project skills demonstrated in execution of installations and assignments.
• Excellent customer engagement skills.
• Demonstrated domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and proactive problem solving.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification & Certifications

• Degree: Bachelor's in Information Technology, Computing or related field.
• Collaboration: Valid CCNP Voice/Collaboration Certification required.
• Customer experience: NICE Engage NCSE & NCIE (Installation); Sentinel Fundamentals; CXOne Basic, Advanced, ACD Administrator Certifications.
• Additional certifications: Nexidia Data exchange framework, Nexidia NCSE, Nexidia NCIE, RTAM, NICE WFM (IEX), Compliance Centre, NICE Inform, Avaya VOIP Integrations, Encryption, Multiple Data Centres (MDC), NICE Real Time Authentication, NICE Trade Recording.
• Avaya: Aura Core, Aura Contact Centre, IP Office, IP Office Contact Centre, Session Border Controller, Experience Portal Administration.
• Verint: WFM, Interactions, Speech. Genesys foundational courses and Level 3 certifications such as Cloud CX – Implementation, Contact Centre Administration, Reporting & Analytics, Integration Paths, Development & Feedback, Gamification, AI/Bots – Knowledge Workbench, AI/Bots Fundamentals, AI/Bots – Intent Miner, Cloud Media Services – Business Continuity & Telephony Connection Options.
• Data Centre: HPE Proliant, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage; Dell PowerEdge, Unity, PowerStore, PowerScale Isilon, Recoverpoint, PowerProtect/Data Domain, VxRail, VMware VCP‑DCV, vSAN, SRM, Dell DCA-ISM, Veeam Backup & Recovery, Veritas Netbackup; Azure Fundamentals; Cisco UCS; MDS, Brocade SAN Zoning.
• End User Compute: Microsoft Certified Professional, Microsoft 365 Administrator (MS‑100, MS‑101), Modern Desktop Administrator Associate (MD‑100, MD‑101), Azure Fundamentals (AZ‑900), Teams Administrator Associate, Azure Administrator Associate (AZ‑103), Azure Identity & Access Administrator, Azure Security Technologies (AZ‑500), Server 2016, etc.
• Networking: Professional certifications in Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, Cisco Dev Net.
• Security: Azure Certified Security Engineer / PCNSE / FCP / CCNP Security / CISSP / Automation etc. Cloud Security certifications: AZ‑500, SC‑200, Security+, CEH, CISSP, CISM, etc. Additional infrastructure and devops: Terraform, Azure, Sentinel, EDR Defender for Cloud, Microsoft Security, CI/CD Pipelines, Azure Governance, Git, Kubernetes, Azure Containers, Azure / AWS / GCP Infrastructure, etc.

Required Experience

• Seasoned technical implementation engineering experience in Networking, Data Centre, Security, Customer Experience, Collaboration, End User Compute.
• Seasoned client engagement and presentation experience.
• Seasoned report writing and project management.
• Specific to Collaboration: extensive experience with Cisco Unified Communications Manager, Unity Connection, Unified Contact Centre Express, Attendant console, IMP, Customer Collaboration Platform, Expressway, bulk administration, provision and management of endpoints and user accounts. Experience with voice gateways (MGCP, SIP, H.323, SCCP, etc.), Border Element, media resources, SRST/SRSV, UC Express integration, scripting, HA clustering, design and implementation for UC environment, CME/CUE, dial plan design, virtualization (VMware, Cisco UCS, B/C-Series), Cisco TelePresence, audio/video conferencing, Webex Calling/Contact Centre, voice carrier systems (Telkom, Neotel, Vodacom, MTN), multi-cluster Call Manager, ARC & Call Cabinet, Network switching and routing.
• Specific to Networking: proficiency in technical implementation of networking technologies.
• Workplace type: On‑site.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.