Networking Technical Services Systems Integration Specialist

NTT DATA, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTT DATA, Inc. in Singapore seeks a Networking Technical Services Systems Integration Specialist to provide technical support and develop client solutions. The ideal candidate will thrive in a dynamic environment, possessing strong technical design understanding and excellent customer engagement skills.

The role involves coaching junior engineers while ensuring successful project implementations across various networking technologies. The workplace is on-site, fostering collaboration and client interaction.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5.
• Seasoned experience in technical implementation engineering, specifically in Networking technologies.

Responsibilities

• Interact with clients on site and remote to meet complex requirements.
• Write reports and proposals and complete project documentation.
• Act as coach and mentor to junior Engineers.

Skills

Technical design understanding

Customer engagement skills

Communication skills

Problem-solving skills

Coaching and mentoring

Education

Bachelor's degree in Information Technology or related field

Professional level certification in Networking technologies

Cisco Dev Net certification

Tools

Cisco

Juniper

Aruba

F5

Job description

Networking Technical Services (TS) Systems Integration Specialist

The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

You compile technical specifications in a clear, concise, and unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

Key Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills.
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and Certifications

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Cisco Dev Net certification.

Required Experience

• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management.
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Seasoned experience in diagnosis and troubleshooting.

Workplace Type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.