Technical Service System Administrator

BD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

BD in Singapore is seeking a Technical Service Applications Specialist to provide daily operational support for SAP, ServiceMax, and related systems, ensuring data integrity and smooth service processes. You will coordinate with Global Super Users, troubleshoot interfaces, generate reports in Power BI, and develop SOPs and training materials for users across time zones.

This role emphasizes customer-focused problem solving, documentation, and proactive improvements in a fast-paced medical

Qualifications

• University degree (IT/Technical related).
• Excellent written and verbal communication in English.
• Hands-on experience supporting SAP service and inventory processes (CS/SM, SD, MM, CRM).
• Experience supporting ServiceMax or similar service management platforms.
• Experience troubleshooting system integrations and interface issues.
• Knowledge of master data management and data quality.
• Ability to create SOPs, docs, and training materials.
• Strong analytical and problem-solving skills with attention to details.
• Ability to collaborate with global teams across time zones.
• Customer-focused and proactive mindset.
• Adaptable to changing priorities and evolving systems.
• Proficiency with Microsoft Office and Power BI.

Responsibilities

• Provide daily operational support for Technical Service apps (SAP, ServiceMax, TrackWise).
• Assist user access, troubleshooting, issue resolution, and system admin tasks.
• Serve as technical contact for Global Super Users; coordinate with IT teams.
• Monitor SAP-ServiceMax interfaces and related service orders, billing, contracts, inventory, data.
• Create SOPs, training materials, and deliver user training during enhancements and releases.

Skills

SAP modules

ServiceMax

Power BI

System integration

Documentation

Data quality

Microsoft Office

Analytical skills

Communication

Global collaboration

Problem solving

Education

University degree (IT /Technical related)

Tools

SAP

ServiceMax

Power BI

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Main responsibilities will include

• Provide daily operational support for Technical Service applications, including SAP, ServiceMax, TrackWise, and connected systems.
• Support user access, system troubleshooting, issue resolution, and general system administration activities.
• Serve as a technical support contact for Global Super Users, facilitating communication and coordination with TGS/TCS and IT teams.
• Monitor and troubleshoot system interface errors between SAP and ServiceMax, including service orders, billing, contracts, warranties, equipment, inventory, and master data.
• Support end-to-end service processes, including service case management, work orders, spare parts logistics, and inventory transactions.
• Maintain data accuracy and integrity through master data governance, data quality checks, and issue resolution.
• Create and maintain SOPs, system work instructions, job aids, and training materials to support global users.
• Deliver user training and support system adoption during enhancements, releases, and process changes.
• Support reporting and KPI management through ServiceMax, SAP, Power BI, and other reporting tools.
• Identify recurring issues and improvement opportunities to enhance system reliability, efficiency, and user experience.
• Participate in continuous improvement projects and system enhancement initiatives.

Skills And Qualifications

• University degree (IT /Technical related)
• Excellent written and verbal communication skills in English.
• Hands-on experience supporting SAP service and inventory processes, including CS/SM, SD, MM, and CRM modules.
• Experience supporting ServiceMax or similar service management platforms, including work order and service processes.
• Experience troubleshooting system integrations and resolving interface-related issues.
• Understanding of master data management and data quality practices.
• Ability to create technical documentation, SOPs, work instructions, and training materials.
• Strong analytical and problem-solving skills with attention to operational details.
• Strong communication skills with the ability to collaborate with global teams across time zones.
• Proactive, customer-focused, and solution-oriented mindset.
• Ability to adapt to changing business priorities and evolving system environments.
• Proficiency with Microsoft Office and reporting tools such as Power BI.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

IND Gurgaon - Aurbis Summit

Additional Locations

SGP The Strategy

Work Shift