Technical Program Manager, Apple Wallet, Payments and Commerce (SEA)

Apple; Singapore; On-site; SGD 140,000 - 210,000; Full time

Job summary

Apple is seeking a Technical Program Manager for Apple Wallet, Payments and Commerce in SEA. You will lead cross-functional efforts with partners, engineering, operations and networks to define and deliver Wallet solutions.

You will own onboarding plans, requirements, testing and post-launch operations, balancing business needs with technical feasibility in a fast-paced environment. This hybrid role offers exposure to cutting-edge payment technologies and APIs through collaboration with issuers

Qualifications

• Minimum 5 years of relevant experience.
• Product/technical expertise to support external partners and manage projects.
• Strong payments background and delivery/execution experience.
• Direct experience or knowledge of API technologies for API-based products.
• Ability to switch context to deliver multiple projects with partners across industries.
• Strong organizational and project management skills.

Responsibilities

• Formulate requirements and onboarding plans for Wallet partners, defining scope and architecture.
• Support existing partners with issue identification and resolution.
• Understand Apple and industry standards to drive Wallet adoption.
• Coordinate communication within core team and external partner teams; raise issues as needed.
• Work with Product/Engineering, payment networks, processors and integrators to resolve issues.
• Participate in external meetings to evaluate partner capabilities and risks; identify mitigations.
• Prioritize multiple partner interactions from initiation to completion with updates to senior management.

Skills

External partner management

Payments domain knowledge

API technologies

Project management

Cross-channel initiatives

Technical product skills

Job description

Technical Program Manager, Apple Wallet, Payments and Commerce (SEA)

The Wallet, Payments and Commerce team is responsible for bringing ground-breaking financial services to consumers with a vision to replace the physical wallet and help people live financially healthier lives.

Apple is seeking a Technical Project Manager to handle the development and integration of new card issuers, transit operators, loyalty programs, mobile tickets, access and identity partners for the Apple Pay platform.

This is a role that works cross functionally with Business Development leads, Apple Pay Engineering, Operations and Product Marketing as well as with Payment Networks, Acquirers, integrators and software/hardware vendors to help define and deliver a wide variety of exiting Wallet solutions.

Description

We're seeking a "hybrid" product/project professional to provide key subject matter expertise during the initial engagement with new Wallet partners.

In this role, you would be responsible for creating and presenting complex technologies to business and technical audiences. You will have the opportunity to learn about new technologies and work as part of a team to deliver quality customer facing solutions. This role also offers you the potential to thrive in a high-paced, environment while enjoying being involved from the beginning to the finish of a new Apple Pay and Wallet project.

Responsibilities

• Help formulate and coordinate requirements and onboarding plans including identifying scope, solution definition for physical terminals or in app payment architecture, testing plans and post launch operational processes
• Support existing partners with issue identification and resolution
• Understand Apple and industry standards and technology to identify and drive Wallet adoption through solving customer problems
• Handle communication or progress/status within core team and external partner engagement teams; raise issues as needed
• Work closely with Product/Engineering, payment networks, processors, integrators to resolve issues that arise during solution definition or implementation
• Participate in external meetings to understand and evaluate partner capabilities and risks; ensure risks are identified and mitigated
• Prioritise multiple partner interactions from initiation to completion while providing consistent updates and communication to senior management

Preferred Qualifications

• Direct experience working with external partners on cross channel initiatives and new technologies
• Understanding of network tokenisation standards, NFC and EMV contactless, 3-D Secure rails and mobile applications
• Experience in payment processing, mobile payments, electronic commerce, NFC ecosystem and applications

Minimum Qualifications

• Minimum 5 years of relevant experience
• Product/technical expertise with ability to support external partners with successful project and partner management experience.
• Strong product background in payments over and above excellent project delivery/execution experience.
• Direct experience or knowledge of API technologies and delivery of products or services based on APIs will be required.
• Ability to context switch to deliver multiple projects working with partners across multiple industries
• Strong organisational and project management skills

We're a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices - strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.

We're a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices - strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.