Technical Program Management

MICROSOFT OPERATIONS PTE LTD; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

MICROSOFT OPERATIONS PTE LTD in Singapore seeks a talented program manager to coordinate cross-functional teams—sales, engineering, finance, and partnerships—to optimize capacity planning, deal orchestration, and revenue performance. This role focuses on aligning regional initiatives with strategic capacity plans and improving efficiency through rigorous analysis.

You will partner with senior leadership across the Americas and other regions, developing strong ties with field and CSAM leadership,

Qualifications

• Bachelor's Degree AND 2+ years' experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 1+ year(s) of experience managing cross-functional and/or cross-team projects.
• Bachelor's Degree AND 5+ years' experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 4+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Strong quantitative and analytical skills with financial modeling and capacity planning experience.
• Proven track record with cross-group delivery across sales, operations, engineering, and business groups.

Responsibilities

• Work closely with cross organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy.
• Act as a capacity 'Account Manager' for all regional capacity opportunities and challenges.
• Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues.
• Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency.
• Develop regular RoB customer engagements for Microsoft's Strategic Customers and Partners.
• Communicate progress, isolate key challenges and opportunities, and accelerate decision making.
• Assist with Resiliency architecture and long-term planning strategy around capacity.

Skills

Cross-functional

Program management

Data analysis

Capacity planning

Education

Bachelor's Degree

Job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

To ensure customers can expand their consumption of Microsoft cloud services without any constraints, we established a specialized program that gathers customer-based intelligence in coordination with Sales, Marketing, Finance, and Engineering teams. This CXPM role, housed within the Worldwide MCAPs Team, works to develop strong ties with field and CSAM leadership and a broad network of contacts focused on solving capacity-related challenges. This two-way exchange of information enables us to develop an early deal pipeline and more effectively plan resource-specific capacity that shapes our cloud DC growth strategy for each region.

We're now seeking to hire a talented program manager based in the Puget Sound, to support the Americas. This role reports to the Global Director of Business Programs QEI and Insights Excellence and will partner closely with subsidiary leadership teams (Area Vice President and LT, Business Group Leads, Technical advisers, etc.) across the United States, Canada, and Latin America. The role will help Microsoft align cross-company sales initiatives, cloud capacity expansion, deal orchestration, revenue performance, and gross margin targets to our capacity plans. More importantly, this role will help us plan for and enable some of our most important Customer solutions through strong partnerships and cloud co-planning efforts. We're encouraging a diverse cross-section of individuals with cloud sales, engineering/capacity planning, and program management experience to apply!

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Work closely with cross organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy.
• Act as a capacity 'Account Manager' for all regional capacity opportunities and challenges
• Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues
• Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency
• Develop regular RoB customer engagements for Microsoft's Strategic Customers and Partners
• Communicate progress, isolate key challenges and opportunities, and accelerate decision making
• Assist with Resiliency architecture and long-term planning strategy around capacity

Qualifications

Required/minimum qualifications

• Bachelor's Degree AND 2 over years' experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 1 over year(s) of experience managing cross-functional and/or cross-team projects.

Additional or preferred qualifications

• Bachelor's Degree AND 5 over years' experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 4 over years of experience managing cross-functional and/or cross-team projects.
• 1 over year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Highly developed quantitative and analytical skills; understand business metrics, financial modeling, and demonstrate proficiency with financial calculations required for capacity planning
• Proven track record with outstanding organizational and interpersonal skills demonstrated by cross-group delivery, especially between sales, operations, engineering, and business groups
• Strong problem solving, judgement, decision making and strategic capabilities, complemented with innate curiosity to understand underlying details and a bias for action in solving complex problems
• Functional knowledge of Microsoft technology, cloud computing, connectivity and supporting business models and experience or exposure with integrated business planning processes
• Excellent communicator (written and verbal) with