Safety Program Manager (Trust Building), TikTok Platform Responsibility

TikTok; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

TikTok is seeking a strategic product communications leader for its Safety & Responsibility function. You will shape narratives across Trust & Safety, policy communications, and public affairs, balancing regulatory demands with innovation.

You will translate complex product mechanisms into accessible messages for press, policy audiences, and stakeholders, while coaching product managers on storytelling and narrative construction. This is a leadership role at TikTok's Singapore center.

Qualifications

• Experience in Trust & Safety, Policy Communications, Public Affairs, or Product Marketing within a social media platform.
• Strong ability to translate technical product logic into human-centric narratives.
• Depth in at least one safety/compliance vertical and familiarity with global safety regimes.
• Fluency in written and spoken Chinese to manage stakeholders in the Chinese market.

Responsibilities

• Build the Communication Tiering Mechanism.
• Drive cross-functional pre-launch alignment for major safety launches; define risks and prerequisites.
• Produce canonical internal references on high-stakes topics.
• Shape narrative and shift from reactive to proactive proposition-setting.
• Translate complex product mechanics for press and policy audiences.
• Maintain safety design philosophy in product decisions and external statements.
• Serve as single point of contact for PR/GR/Legal in high-stakes moments.
• Coach PMs on narrative construction and stakeholder communication.

Skills

Trust & Safety

Policy Communications

Public Affairs

Storytelling

Job description

Responsibilities

The TikTok Privacy & Responsibility Product division's goal is to meet all of our privacy, responsibility, and compliance requirements, while providing the best user experience to responsibly consume, create, and enjoy content on TikTok. We focus on building infrastructure and user-facing tools that uphold data transparency, empower user control, and earn trust at scale. As part of this team, you'll help shape the future of privacy on one of the world's most influential platforms, balancing regulatory demands with innovation and usability.

Platform Responsibility team builds the systems that keep our community safe.

You are responsible for developing product safety narratives (internal and external), in close step with XFNs, to demonstrate our responsibility. Your primary role is not that of an external spokesperson or a policy writer.

You will deeply understand product strategies and concepts, write the canonical narratives, coach the wider product org, and act as the trusted single point of contact.

What You Will Own

• Build the Communication Tiering Mechanism
• Tier 1 — Proactive Trust Baseline. Run a recurring cadence of product methodology and roadmap updates to PR / GR / Legal, building mutual fluency before crises hit.
• Tier 2 — Major Launch Alignment. For every significant safety product launch, drive cross-functional pre-launch alignment: define risks, set communication prerequisites (Help Center articles, FAQs), ensure we ship with our story already told.
• Tier 3 — Thematic Deep-Dives. Identify recurring high-stakes topics (e.g., minor safety, predatory behavior governance, machine-moderation logic) and produce canonical internal references.
• Shape Narrative, Not Just Summarize Facts
• Shift the team from reactive fact-collecting to proactive proposition-setting. Hold a clear point of view on what story we want to tell about safety philosophy, then mine facts to support it.
• Translate complex product mechanics into human-centric, press, and policy audiences.
• Maintain our safety design philosophy as a living document; ensure it is consistently reflected in product decisions and external statements.
• Be the Single Point of Contact in High-Stakes Moments
• Serve as the strategic product-side POC for PR / GR / Legal on required communications.
• Lead product-side contribution to inquiries and crisis response, ensuring responses are strategically aligned, technically accurate, and free of over-promises.
• Enable the Wider Product Org
• Coach PMs on narrative construction and stakeholder communication. Build a self-sustaining culture where product decisions ship with their story already articulated.

Qualifications

Minimum Qualification(s)

• Experience: proven experience in Trust & Safety, Policy Communications, Public Affairs, or Product Marketing within a social media platform. Proven track record of driving cross-functional initiatives (across Product, Comms, GR, Legal) without direct authority.
• Storytelling & Acumen: Demonstrated ability to translate highly technical product logic into persuasive, human-centric narratives. High sensitivity to industry trends, media appetite, and regulatory concerns — knowing instinctively what stories resonate with the public and what risks trigger scrutiny. (Writing samples required).
• Domain Expertise: Depth in at least one safety & compliance vertical (e.g., Minor Safety, Content Integrity, AI Safety) and working fluency with at least one major global safety regulatory regime (e.g., UK OSA / OFCOM, EU DSA, US state-level regimes).
• Language: Fluency in written and spoken Chinese is needed to manage stakeholders in the Chinese market.

Preferred Qualification(s)

• Prior experience operating directly inside a Trust & Safety product org, or serving as a regulator-facing communicator at a large platform company.
• Hands-on experience drafting formal, regulator-facing or media-facing materials.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.