Technical Engineer

DYNAMIC LINK SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions company in Singapore is seeking an experienced IT Support Specialist to provide on-site technical support and troubleshoot IT-related issues for their headquarters and retail stores. The role requires a Bachelor's degree in a relevant field and 3-5+ years of experience in network and security. Candidates should have strong technical skills and a commitment to customer service. Availability for ad-hoc support during weekends may be required.

Qualifications

• 3-5+ years of experience in network and security roles.
• Industry-recognized certifications are preferred.

Responsibilities

• Provide on-site technical support for HQ and retail store operations.
• Troubleshoot and resolve hardware, software, and network issues.
• Coordinate with the customer's internal IT team for escalations and project support.
• Ensure minimal downtime and prompt resolution of IT-related incidents.

Skills

Technical Support

Customer Service

DCS

CCNA

Azure

SAP

Cisco Meraki

Education

Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field

Job description

Roles & Responsibilities

At Dynamic Link Solutions, our commitment to customer service and breadth of experience and knowledge enables us to better secure customers’ environments, helping them enhance their overall IT infrastructure, security, and support.

Key Responsibilities

• Provide on-site technical support for HQ and retail store operations – HQ address as stated above, and 22 retail stores within Singapore.
• Troubleshoot and resolve hardware, software, and network issues – Hardware: POSIFLEX POS Terminal, Zebra mobile computing devices, Zebra RFID device, HP Laptops, Dell Laptop, Fujitsu printer, Biometrics device, Cisco Switch, Dell AP, Zebra barcode scanners, Cash drawers, Denso scanner, HP MFP. Software: D365 POS system, Office 365, SAP, RSH Scanning DCS, Nike NBY printing system, Biometrics system, RunnerAPP, Clarity, MIM, Stocktake app.
• Coordinate with the customer's internal IT team for escalations and project support.
• Ensure minimal downtime and prompt resolution of IT-related incidents.

Requirements

• Full-time on-site presence 9 am to 6 pm (office hours).
• Ad-hoc support, including standby availability during store operation hours (10:00 AM to 10:00 PM).
• Availability for ad-hoc support during weekends or public holidays (if applicable).

Qualifications

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field, or equivalent experience.
• 3‐5+ years of experience in network and security roles.
• Industry‑recognized certifications are preferred (Certified in Cybersecurity, Mimecast Gateway Professional, Azure Solutions Architect Expert, Azure Administrator Associate, Azure Network Engineer Associate, Dynamics 365 Fundamentals [CRM & ERP], CCNA, CCDA, Cisco Meraki Solutions, CISSP, CEH).
• Experience managing a customer environment.

Key Skills

• Tell employers what skills you have
• Store Operations
• DCS
• Azure
• Hardware
• CCNA
• Dynamics
• Laptops
• Architect
• Electrical
• Information Technology
• SAP
• Cisco Meraki
• Customer Service
• CISSP
• Technical Support