Technical Customer Support

DART CONSULTING AND TRAINING PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

DART CONSULTING AND TRAINING PTE. LTD. in Singapore is seeking a skilled technical customer success professional to own end-to-end customer technical issues, diagnose and resolve problems, and be the primary contact for technical concerns.

You will work with customers and internal teams to ensure timely delivery, optimize performance, and build durable relationships, tailoring solutions to each account while maintaining high satisfaction and retention.

Responsibilities

• Own customer technical issues end-to-end, diagnose and resolve problems.
• Serve as the primary point of contact for technical concerns.
• Take full ownership of customer accounts and systems.
• Demonstrate strong management to oversee customer projects and delivery.
• Collaborate with customers and internal teams to achieve goals.
• Build and maintain positive relationships with customers and tailor solutions.

Job description

Key Responsibilities:

• Own customer technical issues end-to-end, using your expertise to diagnose, troubleshoot, and resolve problems.
• Serve as the primary point of contact for technical concerns, ensuring timely resolutions and proactive solutions to optimize performance and address potential risks, ensuring a high level of customer satisfaction and retention.
• Take full ownership of customer accounts and systems, ensuring that all aspects of their technical needs are addressed and managed effectively.
• Demonstrate strong management and organizational skills to oversee customer projects, coordinate with internal teams, and ensure timely delivery of services.
• Work collaboratively with both customers and internal teams to foster a productive working relationship and achieve common goals.
• Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.