Technical Account Manager (Red Hat Enterprise Linux)

Red Hat, Inc.; Singapore; Híbrido; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Red Hat, Inc. in Singapore seeks a Technical Account Manager to support enterprise customers on the Red Hat Enterprise Linux portfolio.

You will provide proactive technical guidance, troubleshoot complex issues, and drive root-cause analysis to improve system stability and performance. You will build trusted customer relationships, identify opportunities to expand the RHEL footprint, and drive adoption across enterprise environments while collaborating with field teams and product management.

Formación

• Bachelor's degree in a technology-related discipline (CS/Engineering)
• Strong English communication and enterprise relationship-building
• Extensive experience in Red Hat Enterprise Linux administration, troubleshooting, and performance tuning
• Understanding of Linux kernel performance issues, system diagnostics and root cause analysis
• Experience with storage technologies and filesystems in RHEL environments
• Experience with Red Hat Satellite for provisioning, patch management, and lifecycle management
• Understanding of IdM/IPA and enterprise identity management concepts
• Experience with RHDS and LDAP-based directory services
• Experience with Red Hat High Availability solutions (Pacemaker)
• Experience with Ansible Automation Platform

Responsabilidades

• Provide proactive technical guidance and advisory services to enterprise customers
• Perform technical reviews and develop solutions for complex challenges
• Understand customers' infrastructures and tailor engagement plans
• Investigate, resolve, and document cases with clear root-cause analysis
• Travel to visit customers, partners, and events as needed
• Collaborate with Engineering, Product Management, and Global Support Services to improve customer outcomes
• Share knowledge and best practices internally and mentor teammates

Conocimientos

RHEL administration

Troubleshooting

Root cause analysis

Performance tuning

English communication

Storage technologies

LDAP/IdM concepts

Educación

Bachelor's degree in Computer Science or Engineering

Herramientas

Red Hat Satellite

Pacemaker clusters

RHDS/LDAP directory services

Ansible Automation Platform

Descripción del empleo

## Technical Account Manager (Red Hat Enterprise Linux)Apply: Hybrid: Singapore: Full time: Posted Today: R-060067**Job Summary:**Red Hat's Services team is seeking an experienced and highly skilled Technical Account Manager to join us in Singapore, supporting enterprise customers across the Red Hat Enterprise Linux (RHEL) portfolio.In this role, you'll provide proactive technical guidance and advisory services to help customers optimize their RHEL environments, troubleshoot complex issues, and drive root cause analysis to improve system stability and performance. You'll build trusted customer relationships, identify opportunities to expand the RHEL footprint, and accelerate the adoption of Red Hat technologies across enterprise environments.As a Technical Account Manager, you'll deliver premium, relationship-based support tailored to each customer's needs, collaborate closely with Red Hat Global Support Services, Engineering, Product Management, and field teams, and advocate for customer success. You'll help customers maximize the value of their Red Hat investments while driving long-term platform adoption, operational excellence, and business growth.**Primary job responsibilities:*** Perform technical reviews, share knowledge to proactively identify and prevent issues* Develop and support the implementation of solutions for complex technical challenges.* Understand your customers' technical infrastructures, hardware, processes, and offerings* Perform investigations and respond to online and phone support requests* Manage customer cases and maintain clear and concise case documentation* Develop and maintain a TAM Engagement Plan to guide the engagement activities and demonstrate the value and impact on the customer business.* Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption lifecycle of our offerings* Engage with Red Hat's field teams and customers to ensure a positive Red Hat product & technology experience and a successful outcome resulting in long-term success* Partner closely with our Engineering, Product Management, Global Support Services, Sales & Services teams to debug, test, and resolve issues.* Contribute to the development of best practices and internal training materials.* Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle* Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical and process areas* Travel to visit customers, partners, conferences, and other events as needed **Required skills:*** Bachelor's degree in a technology-related discipline, preferably Computer Science or Engineering.* Strong English communication skills and the ability to build trusted relationships with enterprise customers.* Experience in Red Hat Enterprise Linux (RHEL) administration, troubleshooting, and performance tuning.* Understanding of Linux kernel performance issues, system diagnostics, and root cause analysis.* Experience with storage technologies and filesystems in RHEL environments.* Experience with Red Hat Satellite for system provisioning, patch management, and lifecycle management.* Understanding of Red Hat Identity Management (IdM/IPA) and enterprise identity management concepts.* Experience with Red Hat Directory Server (RHDS) and LDAP-based directory services.* Experience with Red Hat High Availability solutions, particularly Pacemaker cluster configuration and troubleshooting.* Experience with automation tools, particularly Red Hat Ansible Automation Platform. **Skills considered a plus:*** Advanced troubleshooting of RHEL kernel, storage, filesystem, and performance issues.* Hands-on experience with RHDS, IdM/IPA, Satellite, and Pacemaker clusters in enterprise environments.* Red Hat Certified Engineer (RHCE) or relevant Red Hat certification.* Upstream involvement in open-source projects.