Technical Account Manager (Cybersecurity)

CWS - Cornerstone Workforce Solutions; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

CWS - Cornerstone Workforce Solutions is seeking a Technical Account Manager (Cybersecurity) in Singapore for a 12-month contract. You will serve as the primary technical advisor, guiding on enterprise security solutions and acting as the escalation point for the customer.

You will work with customer stakeholders, partners, and support teams to deliver proactive guidance, manage escalations, and drive outcomes through technical leadership in a fast-paced public sector environment.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.
• 3+ years of experience in Technical Account Management, Customer Success Engineering, Professional Services, or Senior Technical Support roles.
• Strong knowledge of cybersecurity technologies, including Endpoint Security, EDR, XDR, SIEM, and Enterprise Security Platforms.
• Experience managing enterprise customers and complex technical escalations.
• Strong stakeholder management and customer-facing communication skills, with the ability to engage both technical teams and executive leadership.
• Proven ability to coordinate cross-functional teams and drive issue resolution.

Responsibilities

• Serve as the dedicated Technical Account Manager and primary technical point of contact for the customer.
• Build trusted advisor relationships with technical teams, management, and key stakeholders.
• Provide proactive support and strategic guidance for enterprise cybersecurity solutions.
• Act as the bridge between the customer, partners, and internal support teams.
• Lead technical discussions, service reviews, and operational meetings.
• Coordinate and manage escalations, ensuring timely resolution of critical issues.
• Identify risks, recommend improvements, and help maintain a strong security posture.
• Develop a deep understanding of the customer's environment, security requirements, and operational objectives.
• Monitor service performance and ensure support commitments are met.
• Prepare technical and executive-level reports, updates, and recommendations.

Skills

Technical Account Management

Customer Success Engineering

Stakeholder management

Cybersecurity technologies

Executive communication

Education

Bachelor's degree in IT/Cybersecurity/CS

Tools

SIEM

EDR/XDR

Job description

We are hiring a Technical Account Manager (Cybersecurity) for a strategic public sector client in Singapore on a 12-month contract. A great opportunity to work on a high-profile, security-critical engagement with exposure to enterprise security platforms and senior stakeholders. In the role, you will be the primary technical advisor and escalation point for the customer, ensuring the successful operation and optimization of their enterprise security solutions.

Overview:

The role is for a self-motivated individual who combines cybersecurity expertise with strong customer-facing skills. You will work closely with customer stakeholders, partners, and support teams to provide proactive guidance, manage escalations, and drive positive outcomes through exceptional service and technical leadership. The candidate must be agile, comfortable with changing priorities, and able to communicate with both technical teams and executive leadership.

What you'll do:

• Serve as the dedicated Technical Account Manager and primary technical point of contact for the customer
• Build trusted advisor relationships with technical teams, management, and key stakeholders
• Provide proactive support and strategic guidance for enterprise cybersecurity solutions
• Act as the bridge between the customer, partners, and internal support teams
• Lead technical discussions, service reviews, and operational meetings
• Coordinate and manage escalations, ensuring timely resolution of critical issues
• Identify risks, recommend improvements, and help maintain a strong security posture
• Develop a deep understanding of the customer's environment, security requirements, and operational objectives
• Monitor service performance and ensure support commitments are met
• Prepare technical and executive-level reports, updates, and recommendations

What you'll need:

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline
• 3+ years of experience in Technical Account Management, Customer Success Engineering, Professional Services, or Senior Technical Support roles
• Strong knowledge of cybersecurity technologies, including Endpoint Security, EDR, XDR, SIEM, and Enterprise Security Platforms
• Experience managing enterprise customers and complex technical escalations
• Strong stakeholder management and customer-facing communication skills, with the ability to engage both technical teams and executive leadership
• Proven ability to coordinate cross-functional teams and drive issue resolution

Good to have:

• Experience supporting government, public sector, or highly regulated environments
• Familiarity with enterprise endpoint protection, XDR, and security operations platforms
• Experience delivering premium support services, resident engineering, or dedicated technical account management engagements
• Understanding of Singapore government security frameworks and compliance requirements
• Professional certifications such as CISSP, CISM, CEH, Security+, or equivalent
• Ability to obtain required security clearances if needed