Technical Account Manager

Veeam Software; Singapore; On-site; SGD 110,000 - 170,000; Full time

Benefits offered by this job

Annual leave 15-21 days

Global wellbeing days

Private medical plan

Dental insurance

Learning & development opportunities

Job summary

Veeam Software is seeking a Technical Account Manager to oversee planning, architecture, and management of professional services engagements, focusing on availability solutions, data protection and monitoring. You will guide projects, design solutions, and transfer knowledge onsite for Veeam products.

The role requires hands-on experience with virtualization, storage, networking, and enterprise apps, plus certifications and consulting know-how. Global travel may be needed.

Qualifications

• Bachelor’s Degree in technology required (a combination of education and experience will be considered).
• Hands-on experience with Veeam Core products and data management technologies.
• Proven Consulting and Project Management experience.
• Strong written and spoken communication and stakeholder management abilities.
• Experience with virtualization, storage, networking, and enterprise applications.

Responsibilities

• Provide input to proposals and statements of work.
• Support delivery, implementation and consulting services for solution design and deliverables.
• Manage project plans, schedules, communication plans, and resources.
• Assist with assessment, design, and effort estimation.
• Deliver onsite knowledge transfer and assist in selling services.
• Document configurations and guide optimal Veeam configurations.

Skills

Project management

Technical consulting

VMware VCP

Microsoft MCSE

ITIL

PMP

Solution architecture

Data management

Data protection

Networking

Virtualization

Vendor liaison

Education

Bachelor’s Degree in technology

Tools

Veeam Core products

Nimble/Nexsan/Actifio storage systems

Fibre Channel, Ethernet

SQL/Oracle/Exchange

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About The Role

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements. The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’ll Do

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions
• Assist with Veeam Software solution implementation effort estimation
• Assist with post-installation issues
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Assist in the selling of Professional Services
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight travel to meet company goals and objectives
• Perform other duties, as assigned

What You’ll Bring

• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor’s Degree in technology required (A combination of education and experience will be considered)
• Hands-on experience with Veeam’s Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship-building skills
• Responsible for understanding customer needs and architecting an appropriate solution.
• Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• A proven track record of success (Attitude, Competency, Activity Levels)
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols

What You’ll Get

• 15 to 21 annual vacation days (based on role level), plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical plan for employees and eligible dependents, including major medical, hospital, surgical, and outpatient coverage
• Dental insurance with comprehensive coverage for employees and dependents
• Annual wellbeing allowance for health and wellness support
• Life and accident insurance for added financial protection
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.