Operations Manager II Philippines Operations Management 27-January-2026

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Coaching and mentoring programs

Flexible working arrangements

Coaching and mentoring

Job summary

A leading global BPO company in Singapore seeks an Operations Manager to drive team performance and customer satisfaction. You will manage key metrics, foster strong communication, and ensure high-quality standards. Ideal candidates possess a degree and have 3-5 years in contact center operations, with excellent organizational skills. This role offers attractive remuneration, comprehensive insurance coverage, and opportunities for personal development.

Qualifications

• 3 - 5 years of experience in a related field is preferred.
• Excellent understanding of customer satisfaction and quality programs.
• Fluent in English and the market language.
• Strong English and local market language communication

Responsibilities

• Manage and utilize metrics for performance improvements.
• Work with teams to enhance quality and customer satisfaction.
• Ensure effective communication to translate client missions into goals.
• Foster employee happiness and strong team connections through effective communication and leadership
• Oversee team structure, recruitment, onboarding and training in collaboration with senior leadership
• Identify opportunities for product and process improvements based on learnings from the team
• Navigate changing business dynamics and communicate changes effectively
• Perform any additional duties assigned by management within your employment category

Skills

Organizational skills

Time management

Effective facilitation

Customer satisfaction knowledge

Contact centre operations

Communication skills

Education

Advanced/Higher/Graduate Diploma or Bachelor’s Degree

Job description

Overview

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
• Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
• Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
• Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
• Navigating the team to ever changing landscape of the business by comminicating and manage change.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 - 5 years of working experience in the related field is required for this position
• Excellent understanding of contact centre operation
• Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
• Organizational and time management skills
• Effective facilitation skills in client and staff meetings
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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