Sales Team Lead Malaysia Operations Management 30-September-2026

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration & perks

Medical, insurance & social security

World-class workspaces

Flexible working arrangements

Career development programs

Job summary

TDCX, Inc. is seeking a Quality Manager to oversee daily contact centre operations in Singapore, ensuring KPIs are met and service quality is elevated across client programs.

The role requires strong leadership, coaching capabilities, and excellent English communication to guide teams and drive customer outcomes. Responsibilities include establishing procedures, providing timely feedback, identifying training needs, and collaborating with the training department.

Qualifications

• Bachelor's degree or higher in any field.
• At least 2 years' experience in a related field.
• Proven ability to lead and motivate teams to achieve goals.
• Strong communication and interpersonal skills.
• Excellent English verbal and written skills.

Responsibilities

• Manage day-to-day contact centre operations to meet KPIs.
• Collaborate with client teams to achieve qualitative targets.
• Establish procedures and standards to support company directives.
• Provide timely feedback and coaching to enhance performance.
• Identify training needs and coordinate with training for development.
• Improve performance via call monitoring and coaching sessions.
• Support ongoing compliance with the Quality Management System.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Decision making

Analytical skills

English proficiency

Education

Bachelor's degree or higher

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbackprovided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Identify training needs and work with the training department to organize training/ online learning for the team members.
• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach- driven by innovation and operational precision- positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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