Systems Engineer - Observability (Infra Deliivery)

Synapxe; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Synapxe is building an Elastic SaaS-based observability platform in Singapore to improve infrastructure resiliency. You will design, deploy, and optimize telemetry pipelines for logs, metrics, and traces, focusing on availability, security, and performance.

You will collaborate with vendors and internal teams to onboard devices, implement anomaly detection and self-healing, and develop intuitive visualizations. Strong communication and scripting skills are essential.

Qualifications

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years in enterprise infrastructure; 1 year in enterprise monitoring/logging.
• Experience with modern observability tools; open to transition candidates.
• Strong foundation in monitoring and troubleshooting.
• Knowledge of infrastructure monitoring and logging technologies.
• Working knowledge of programming and scripting languages.
• Working knowledge of infrastructure automation.
• Proficiency in Linux/Unix, scripting languages (Ruby, Shell, Painless).
• Strong problem-solving and proactive learning attitude.
• Excellent communication, documentation and teamwork skills.

Responsibilities

• Maintain SYNAPXE observability platform, implementing monitoring, metrics, logging and visualization systems.
• Work with vendors to design and develop SYNAPXE observability platform comprising monitoring, metrics, logging systems and AI/ML functionalities.
• Collaborate with internal teams to onboard existing infrastructure devices to observability platform.
• Conceptualize and implement early anomaly detection, pattern analysis, self-healing, infrastructure resizing, noise reduction and outage prediction.
• Develop and maintain visualization in observability tools, providing single pane views for end user experience for infrastructure and security.
• Provide expertise support to the end users for report customisation and dashboarding

Skills

Monitoring

Logging

Troubleshooting

Proactive learning

Teamwork

Documentation

Communication

Problem-solving

Self-service enablement

Education

Degree in Computer Science / Information Technology

Tools

Elastic Stack

Logstash

Linux/Unix

Ruby

Shell scripting

Painless

Job description

Position Overview

This role sits within the Observability Platform Engineering team, focusing on managing and scaling an Elastic SaaS-based observability platform to enhance infrastructure resiliency. The engineer designs, deploys, and optimizes telemetry pipelines for logs, metrics, and traces using tools like Elastic Stack, Logstash, and supporting infrastructure. Responsibilities emphasize platform availability (99.99% SLO), security, performance, and self-service capabilities for operations teams.

Role & Responsibilities

• Responsible for maintaining SYNAPXE observability platform, implementing effective monitoring, metrics, logging, and visualisation systems.
• Work with vendors to design and develop SYNAPXE observability platform comprising of monitoring, metrics, logging systems and AI/ML functionalities.
• Collaborate with internal teams to onboard existing infrastructure devices to observability platform.
• Conceptualize and implement early anomaly detection (reduction of mean-time issue identification), pattern analysis, self-healing, infrastructure resizing, noise reduction and outage prediction.
• Develop and maintain visualization in observability tools, providing single pane views for end user experience for infrastructure and security.
• Provide expertise support to the end users for report customisation and dashboarding

Requirements

• Degree in Computer Science, Information Technology, or a related field
• Min 3 years of experience in Enterprise-level infrastructure environment and 1 year of experience in Enterprise-level monitoring and/or Logging Technologies.
• Hands-on experience with modern observability tools and frameworks is preferred but open to candidates with prior experience in monitoring solutions who are looking to transition into modern observability practices
• Candidate should have a strong foundation in monitoring and troubleshooting
• Have good knowledge in infrastructure monitoring and logging technologies.
• Have working knowledge in working with programming and scripting languages.
• Have working knowledge in infrastructure automation.
• Proficiency in PHEL/Linux/Unix, scripting (Ruby, Shell, Painless)
• Strong problem-solving skills and a proactive attitude towards learning new technologies
• Excellent communication, documentation and teamwork skills, with the ability to work effectively in a collaborative environment