System Support Engineer (Client Management) (P1)

ELITEZ PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ELITEZ PTE LTD, a Singapore engineering solutions provider, seeks an engineering professional with strong client and stakeholder management. You will oversee delivery, performance and lifecycle management of client systems, ensuring availability and reliability while coordinating with clients, vendors and internal teams to troubleshoot issues and meet KPIs and SLAs.

Responsibilities include cybersecurity coordination, asset management, and supporting project activities across engagements in a

Qualifications

• Bachelor's Degree or Diploma in a relevant discipline with <3 years of experience.
• Strong stakeholder and client management skills.
• Excellent written and verbal communication.
• Strong analytical and problem-solving abilities.
• Good understanding of system management, governance, compliance and service delivery.
• Able to manage issues independently and coordinate with multiple parties.
• Comfortable working in a dynamic, client-facing environment.

Responsibilities

• Oversee the delivery, performance and lifecycle management of systems deployed to clients.
• Act as a key point of contact between clients, vendors and internal engineering/support teams.
• Coordinate and follow up on system issues, ensuring timely troubleshooting and resolution.
• Monitor system performance, KPIs and SLAs to ensure service requirements are met.
• Ensure compliance with applicable standards, policies, directives and quality requirements.
• Support asset, maintenance and lifecycle management, including hardware, software, spares and obsolescence.
• Coordinate cybersecurity requirements, including vulnerability tracking, mitigation and patch management.
• Support project activities including planning, resource coordination, progress monitoring and documentation.
• Ensure systems remain available, reliable and operationally ready.

Skills

Stakeholder management

Client management

Communication skills

Analytical thinking

Problem solving

Independent work

Dynamic environment adaptability

Education

Bachelor's degree / Diploma

Job description

• Engineering role with strong client & stakeholder management exposure

• Oversee system performance, compliance & service delivery

• Be the key point of contact to resolve system and operational issues

Key Responsibilities

• Oversee the delivery, performance and lifecycle management of systems deployed to clients.

• Act as a key point of contact between clients, vendors and internal engineering/support teams.

• Coordinate and follow up on system issues, ensuring timely troubleshooting and resolution.

• Monitor system performance, KPIs and SLAs to ensure service requirements are met.

• Ensure compliance with applicable standards, policies, directives and quality requirements.

• Support asset, maintenance and lifecycle management, including hardware, software, spares and obsolescence.

• Coordinate cybersecurity requirements, including vulnerability tracking, mitigation and patch management.

• Support project activities including planning, resource coordination, progress monitoring and documentation.

• Ensure systems remain available, reliable and operationally ready.

Requirements

• Bachelor's Degree or Diploma in a relevant discipline with less than 3 years of relevant experience

• Strong stakeholder and client management skills.

• Excellent written and verbal communication.

• Strong analytical and problem-solving abilities.

• Good understanding of system management, governance, compliance and service delivery.

• Able to manage issues independently and coordinate effectively with multiple parties.

• Comfortable working in a dynamic, client-facing environment.

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ELITEZ PTE LTD | EA 16C8004

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