System Management Engineer (Command and Control)

Thales; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Thales Solutions Asia in Singapore is seeking a System Management Engineer (C2) to oversee the operations, maintenance, and lifecycle management of mission-critical Command and Control systems for a government agency. You will coordinate with technical teams, vendors, and stakeholders to ensure reliability and SLA compliance while supporting on-site operations.

The successful candidate will monitor system health, manage patches and downtimes, oversee contracts and licenses, and drive technical

Qualifications

• Bachelor’s degree in information security or related field.
• 5+ years in IT operations, systems support, project management, or maintenance of mission-critical systems.
• Experience with stringent SLAs, ideally 99.9% availability targets or higher.
• Strong knowledge of ITSM, incident management, change management, and configuration management.
• Experience in vendor management, contract administration, procurement, budget tracking, or technical project coordination.
• Ability to understand system and software architectures, infrastructure dependencies, and user requirements.
• Excellent coordination, communication, and documentation skills.
• Ability to work under pressure and adapt to evolving requirements.

Responsibilities

• Monitor system health, uptime, downtime, and incidents to meet SLA targets (up to 99.9%).
• Coordinate incident management, escalation, troubleshooting, and stakeholder communications.
• Support on-site operations across project locations and provide timely support via emails and chats.
• Coordinate patching, downtime, and recovery activities to maintain availability.
• Manage hardware and software licenses, security certificates, and service agreements.
• Monitor vendor performance and ensure compliance with contracts and SLAs.
• Oversee contract variations, non-conformance, and actions with stakeholders.
• Support vendor security clearance submissions and audits.
• Coordinate Change Requests from review to closure, including testing.
• Manage baselines, configuration changes, and technical documentation.
• Plan technology refreshes, OS migrations, and infrastructure upgrades.
• Monitor obsolescence risks across hardware and software.
• Coordinate enhancements, upgrades, and maintenance projects.
• Review vendor proposals and operational docs for improvements.
• Support procurement and budgeting for maintenance and services.
• Maintain project docs, minutes, and reports.
• Support governance and compliance activities.

Skills

Incident management

Change management

Vendor management

Stakeholder management

Documentation

Communication

Education

Bachelor’s Degree in Information Security

Tools

ITSM tools

Project management software

Monitoring tools

Job description

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Thales Solutions Asia is looking for a System Management Engineer (Command and Control) to oversee the operations, maintenance, and lifecycle management of mission-critical Command and Control (C2) systems supporting a government agency.

In this role, you will work closely with technical teams, vendors, and stakeholders to maintain system reliability, meet stringent Service Level Agreements (SLAs), manage system enhancements, and ensure operational readiness.

This role will be seconded at the client's location.

Responsibilities

• Monitor system health, uptime, downtime, and incidents to maintain stringent SLA requirements, including availability targets of up to 99.9%.
• Coordinate incident management, issue escalation, troubleshooting, and stakeholder communications.
• Support on-site operations across project locations and provide timely operational support through emails and group chats based on incident priority and severity.
• Coordinate system patching, planned downtime, power servicing, and recovery activities to ensure system availability.
• Manage hardware maintenance contracts, software licences, security certificates, and other service agreements.
• Monitor vendor performance and ensure compliance with contractual obligations and SLA requirements.
• Coordinate contract variations, non-conformance matters, and follow-up actions with relevant stakeholders.
• Support vendor security clearance submissions and audits of Authority-Furnished Spares.
• Coordinate Change Requests (CRs), including requirements review, solution validation, approvals, implementation tracking, testing, and closure.
• Manage system baselines, configuration changes, and technical documentation.
• Plan and track technology refresh activities, including hardware and software upgrades, operating system migrations, infrastructure migrations, and end-of-life replacements.
• Monitor obsolescence risks involving hardware, software licences, operating systems, and security certificates.
• Coordinate system enhancements, infrastructure upgrades, maintenance activities, and technical refresh projects.
• Review vendor proposals, technical solutions, operation and maintenance manuals, troubleshooting guides, and operational documentation.
• Support procurement activities, including service contracts, maintenance agreements, bulk tenders, and ad-hoc requirements.
• Monitor budgets, expenditure, and forecasts for maintenance services, system enhancements, Change Requests, and ad-hoc projects.
• Maintain project documentation, including project handbooks, meeting minutes, system records, and operational reports.
• Support baseline reviews, compliance activities, and governance processes to ensure effective system management.

Requirements

• Bachelor’s Degree in Information Security, Information Technology, Information Systems, Business IT, or an equivalent discipline.
• At least 5 years of experience in IT operations, systems support, project management, or the maintenance of mission-critical systems.
• Experience working with stringent SLAs, preferably in environments with availability targets of 99.9% or higher.
• Good understanding of IT Service Management (ITSM), operational best practices, incident management, change management, and configuration management.
• Experience in vendor management, contract administration, procurement, budget tracking, or technical project coordination.
• Ability to understand system and software architectures, infrastructure dependencies, and user operational requirements.
• Strong coordination, communication, documentation, and stakeholder management skills.
• Ability to work under pressure, prioritise competing tasks, and respond effectively to operational incidents.
• Willingness to learn new technologies and adapt to evolving system requirements.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.