System Engineer

Encora Technologies Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Encora Technologies Pte Ltd in Singapore is looking for a professional to support Unified Communications Systems. Responsibilities include maintaining the Unified Comms system, working with vendors on user requirements, and planning technical deliverables for projects.

The ideal candidate should have skills in NICE Engage Voice Recording systems and experience in service delivery, vendor management, and incident/change management.

Qualifications

• Skilled in NICE Engage Voice Recording systems administration.
• Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management.

Responsibilities

• Support Unified Comms Systems and maintain through preventive maintenance.
• Attend to user requirements and work with vendors for solutions.
• Plan technical deliverables including system enhancements for project requirements.

Skills

NICE Engage Voice Recording systems administration

Service Delivery

Vendor Management

Incident Management

Change Management

Job description

Responsibilities

Support Unified Comms Systems

• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.
• Attending to user requirements and work with vendor to provide solutions.
• Work with other departments for smooth flow of processes and procedures.

Projects rollout

• Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.
• Plan resource allocation and utilisation across the various project and quarterly releases.
• Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.
• Monitor and manage risks /issues related to technical delivery.

Requirements

1. Skilled in NICE Engage Voice Recording systems administration.
2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management