System Engineer

TECHDIRECT PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TECHDIRECT PTE. LTD. in Singapore seeks a System Engineer to deliver customer infrastructure services across virtualization, cloud and data-centre platforms with hands-on on-site installation and support.

The role designs, implements, maintains and troubleshoots server and virtualization environments, supports storage, backup, migration and resilience activities, and contributes to ITSM and CMDB projects. The position combines senior platform engineering with customer-site deployments, with work

Qualifications

• Experience designing, deploying and maintaining VMware environments (ESXi, vCenter, clustering).
• Storage knowledge: SAN zoning, LUN provisioning, FC/iSCSI connectivity, VMFS provisioning.
• Experience with backup, recovery and disaster recovery testing.
• Knowledge of cloud operations with AWS and hybrid infrastructure practices.

Responsibilities

• Design, deploy, configure and maintain VMware environments (ESXi, vCenter, vSphere clusters, vSAN).
• Administer virtual machines, clusters, datastores; manage high availability and live migrations.
• Support enterprise storage and compute platforms, including SAN zoning, LUN provisioning, FC/iSCSI connectivity and server refreshes.
• Implement and verify VM and file-level backups; participate in DR and resilience testing.
• Support cloud operations and hybrid infrastructure activities, including AWS, using approved procedures.
• Plan and execute virtual infrastructure migrations and data-centre relocations; validate services after changes.
• Support endpoint and mobility management such as Workspace ONE, including device enrolment and policy application.
• Troubleshoot hardware, endpoint, connectivity, printing and basic system issues; provide diagnostics for handover and escalation.

Skills

VMware ESXi

vCenter

vSphere

vSAN

Tanzu Kubernetes Grid

Workspace ONE

AWS Cloud

ITSM / CMDB

CCNA

ITIL Foundation

Tools

VMware

vSphere

vSAN

Tanzu Kubernetes Grid

Workspace ONE

AWS

iSCSI

FC

VMFS

CMDB tooling

Job description

Role purpose

The System Engineer delivers customer infrastructure services across enterprise virtualisation, cloud and data-centre platforms, as well as onsite endpoint and network deployments. The role designs, implements, maintains and troubleshoots server and virtualisation environments; supports storage, backup, migration and resilience activities; contributes to IT service management and CMDB projects; and documents work for reliable operations and handover. The position combines senior platform engineering with hands-on customer-site infrastructure deployment and support, with the work mix varying by project and customer demand.

Key responsibilities

Infrastructure deployment and field engineering support

Virtualisation, cloud and data-centre platforms

• Design, deploy, configure and maintain VMware environments, including ESXi, vCenter, vSphere clusters, vSAN and Tanzu or Tanzu Kubernetes Grid where in scope.
• Administer virtual machines, clusters, datastores and resource allocation; configure and troubleshoot high availability, distributed resource scheduling and live migration.
• Support enterprise storage and compute platforms, including SAN zoning, LUN provisioning, FC or iSCSI connectivity, VMFS presentation and server refresh projects.
• Implement and verify virtual machine and file-level backup and recovery, monitoring and operational controls; contribute to disaster recovery and resilience testing.
• Support cloud operations and hybrid infrastructure activities, including AWS where assigned, using approved access, change and security procedures.
• Plan and execute virtual infrastructure migrations, upgrades and data-centre relocations, including cluster configuration, storage reattachment and service validation.
• Support endpoint and mobile device management platforms such as Workspace ONE, including device enrolment, policy application and application provisioning.

Systems, network and service support

• Troubleshoot hardware, endpoint, connectivity, printing and basic system issues; restore service or escalation with useful diagnostics and evidence.
• Support infrastructure maintenance and customer change activities in line with approved scope, access controls, change windows and safety requirements.
• Contribute to ITSM and CMDB deployments or migrations, including configuration, data validation, testing, user acceptance testing and issue resolution.
• Follow security, backup, access-management and asset-handling procedures, and protect customer information and credentials.

Preferred experience

• Experience with server and rack installations, UPS equipment, hardware re-racking or data-centre operations.
• Experience with vSAN, Tanzu or Kubernetes, Workspace ONE, enterprise backup products, FC or iSCSI storage, and AWS or other cloud operations.
• VMware or cloud-platform certifications relevant to the role.
• VMware - VMware Certified Professional for vSphere Foundation (VVF) Administrator or Cloud Foundation (VCF) Administrator
• AWS Certified CloudOps Engineer - Associate
• Experience with ITSM platforms or CMDB implementation, migration, testing and UAT; iTop experience is an advantage.
• CCNA for networking fundamentals
• ITIL Foundation for service and change processes