System Development Project Manager (9-Month Contract)

Busy Bees Singapore Pte Ltd.; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Busy Bees Singapore Pte Ltd. is seeking an experienced Project Manager to lead the implementation of a new enterprise platform for CRM and family engagement across Singapore, Malaysia, and Vietnam.

You will serve as the main liaison between internal stakeholders and the external development vendor, guiding the project from planning through UAT, deployment, and post‑implementation support. Responsibilities include managing the vendor relationship, tracking milestones and risks, coordinating UAT

Qualifications

• Degree in IT, CS, Business or related field.
• 7+ years in project management, with enterprise software/Digital transformation experience.
• Experience with external vendors and delivering CRM/SaaS projects.
• Hands-on UAT coordination, planning, defect management and sign-off.
• Experience with deployment, go-live activities and budget tracking.
• Multi-location work experience is a plus; PMP/PRINCE2/Agile beneficial.

Responsibilities

• Lead project planning, milestones, and governance across Singapore, Malaysia and Vietnam.
• Manage day-to-day vendor relationship and delivery outcomes.
• Develop and oversee UAT plans, test scenarios, and sign-off.
• Coordinate deployment, data migration, and go-live readiness.
• Monitor risks, issues, changes, budgets, and stakeholder communications.

Skills

Project management

Vendor management

CRM

UAT coordination

Stakeholder communication

Cross-functional

Education

Bachelor's in IT/Business

Tools

Jira

MS Office

Salesforce

Job description

About the Role

We are seeking an experienced Project Manager to lead the implementation of a new enterprise platform supporting customer relationship management and family engagement across Singapore, Malaysia, and Vietnam.

This role will serve as the primary liaison between internal stakeholders and the external development vendor, ensuring successful delivery of the project from planning through User Acceptance Testing (UAT), deployment, and post-implementation support.

The successful candidate will have strong project management capabilities, experience managing software vendors, and a proven track record of delivering enterprise system implementations.

Key Responsibilities

Project & Vendor Management

• Manage the day-to-day relationship with the appointed software vendor.

• Monitor project milestones, deliverables, timelines, and dependencies to ensure successful delivery.

• Facilitate project governance, steering committee, and progress review meetings.

• Manage project risks, issues, change requests, and escalation processes.

• Ensure alignment between business requirements and project outcomes.

User Acceptance Testing (UAT)

• Develop and manage UAT plans, schedules, and testing activities.

• Collaborate with business stakeholders to define test scenarios, success criteria, and acceptance requirements.

• Coordinate testing resources and support defect management and resolution.

• Ensure testing coverage reflects local operational requirements across Singapore, Malaysia, and Vietnam.

• Drive completion of testing activities and formal sign-off processes.

Deployment & Go-Live Readiness

• Lead deployment planning, data migration validation, and operational readiness activities.

• Coordinate go-live preparation, including training, communications, contingency planning, and support arrangements.

• Facilitate go/no-go readiness assessments with project stakeholders.

• Manage post-implementation support and stabilization activities.

Stakeholder & Resource Coordination

• Work closely with business, IT, operations, legal, and other functional teams throughout the project lifecycle.

• Coordinate resource requirements and ensure timely stakeholder engagement.

• Support change management and user adoption initiatives.

Governance, Compliance & Reporting

• Ensure compliance with applicable data protection and governance requirements.

• Track project budgets, contractual milestones, and key deliverables.

• Provide regular project status updates, risk assessments, and progress reports to project sponsors and senior management.

Requirements

Qualifications & Experience

• Degree in Information Technology, Computer Science, Business, Project Management, or a related discipline.

• At least 7 years of project management experience, including experience delivering enterprise software, digital transformation, CRM, or SaaS implementation projects.

• Experience working with external software vendors and managing project delivery outcomes.

• Hands-on experience coordinating and managing User Acceptance Testing (UAT), including test planning, defect management, and business sign-off activities.

• Experience supporting system deployment, cutover planning, implementation, or go-live activities.

• Experience managing project risks, change requests, budgets, and stakeholder communications.

• Experience working across multiple locations, business units, or countries will be advantageous.

• PMP, PRINCE2, Agile, Scrum, or other relevant project management certifications will be advantageous.

Skills & Competencies

• Strong project planning, coordination, and organizational skills.

• Excellent stakeholder management and communication abilities.

• Ability to manage multiple priorities and work effectively in a dynamic environment.

• Strong analytical, problem-solving, and decision-making skills.

• Ability to influence and collaborate with cross-functional teams and external vendors.

Language Requirements

• Strong written and spoken English is required for stakeholder communication and project documentation.

• Ability to communicate in Vietnamese would be an advantage, as the role may involve collaboration with stakeholders and vendors based in Vietnam.