System Administrator

Singapore Computer Guys Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Singapore Computer Guys Pte Ltd is seeking an IT support specialist to interact with customers, diagnose issues, and provide timely resolutions. You will work with engineers to ensure high-quality service delivery, support end users onsite or remotely, and maintain accurate ticketing and asset records.

You will handle Windows and macOS environments, assist in projects, and draft end-user documentation while engaging with third-party vendors when needed.

Qualifications

• Minimum 2 years of corporate IT support experience.
• Experience troubleshooting Windows, macOS, and MS Office in business environments.

Responsibilities

• Provide Level 1 / 2 IT support to end users (onsite / remotely).
• Provide front-line IT support to employees through established support channels.
• Maintain accurate ticketing processes and asset management tracking records.
• Provide emergency requests / VVIP support outside of business hours.
• Monitor, troubleshoot, and repair IT hardware and software.
• Manage, configure and secure hardware and software systems.
• Assist in Projects / Audits.
• Write and update technical documentation for end users.
• Liaising with 3rd party vendors.

Skills

Customer service

Interpersonal skills

English proficiency

Adaptability

Ethics & integrity

Willingness to work after hours

Tools

SCCM/Intune

Imaging/Software deployment

Windows/macOS troubleshooting

Domain/DNS/Web hosting knowledge

Asset management tooling

Job description

Who Are We Looking For

You will be interacting with customers, responding to their needs. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client’s infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.

Your duties & responsibilities should include, but are not limited to:

• Provide Level 1 / 2 IT support to end users (onsite / remotely)

• Provide front-line IT support to employees through established support channels

• Maintain accurate ticketing processes and asset management tracking records

• Provide emergency requests / VVIP support outside of business hours

• Monitor, troubleshoot, and repair IT hardware and software

• Manage, configure and secure hardware and software systems

• Assist in Projects / Audits

• Write and update technical documentation for end users

• Liaising with 3rd party vendors

You’re Good At

• Good interpersonal skills

• Highly adaptable and flexible

• High level of ethics, values, integrity and trust

• High proficiency in both written and spoken English

Will Be Awesome If You Are/Have

• Highly disciplined and productive when working independently

• Takes initiative to identify gaps and develop solutions to close the gaps

• Good in follow up and follow through to complete tasks

• Powershell / CMD Line Scripting

• Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)

• Windows Server Knowledge

• Network Infrastructure Knowledge

• Email Platform Knowledge (Google/Microsoft)

• Hosting (Domain/DNS/Web)

• Valid CISSP / CISA certification

Your Qualifications

• Minimum 2 years of experience providing IT support in a corporate environment

• Experience in supporting and troubleshooting Windows (Desktop & Server) and macOS operating systems & Microsoft Office in a business environment.

Candidates with more relevant experience may be considered for a more senior position.

*ONLY shortlisted candidates would be notified*