SVP, Production Services Application Support (Securities Finance)

The Bank of New York Mellon; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

The Bank of New York Mellon is seeking an SVP, Production Services Application Support to join the Securities Finance team in Singapore. This senior role focuses on incident and change management, automation, and end-to-end ownership to enhance platform stability and service quality.

You will work with Windows and Linux environments, CI/CD pipelines, and messaging systems like Kafka and MQ, collaborating with engineering, trading, and operations to deliver reliable, compliant platform services

Qualifications

• Extensive experience in global production services/application support for mission-critical platforms across regions.
• Proven track record in incident, problem, and change management with measurable stability improvements.
• Automation-first and AI-enabled mindset with tooling, observability, and process automation experience.
• Strong ownership mentality from concept through delivery and sustainable outcomes.
• Deep technical/operational experience across production environments including monitoring, resiliency, cloud, and middleware.

Responsibilities

• Strengthen incident, problem, change, and escalation management to reduce repeat issues and risk.
• Lead end-to-end initiatives with accountability, urgency, and quality.
• Champion automation-first initiatives, AI-enabled tooling, and scalable support models.
• Drive continuous improvement and engineering collaboration for platform stability.
• Provide leadership across Securities Finance platform and related services.
• Engage stakeholders across front office trading, operations, and engineering to govern critical services.

Skills

Incident management

Problem management

Change management

Automation mindset

AI-enabled mindset

Ownership and delivery

Stakeholder influence

Windows

Linux

CI/CD

Kafka

MQ

Java

Python

Education

Bachelor's degree in computer science or related discipline

Advanced degree (preferred)

Tools

Windows

Linux

CI/CD pipelines

Kafka

MQ

Job description

We're seeking SVP, Production Services Application Support professional to join our Securities Finance team in Singapore.

In this role, you’ll make an impact in the following ways:

• Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
• End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
• Automation, AI, and enablement focus: Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
• Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Securities Finance domain leadership: Provide leadership across Securities Finance platform, ensuring strong understanding of the borrowing of securities, cash and collateral, settlements, and critical business services supporting securities finance trading activity.
• Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, operations, and trading stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
• Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical trading and execution platforms supporting the Securities Finance business.

To be successful in this role, we're seeking the following:

• Extensive experience in global production services/application support, supporting mission-critical platforms across multiple regions utilizing follow-the-sun support models.
• Proven track record of leading incident, problem, and change management, delivering measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure trading environments.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
• Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
• Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
• Strong collaboration and communication skills, with the ability to engage effectively across front office trading, business, operations, and engineering teams.
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
• Bachelor's degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
• 12+ years of experience across multiple areas of information technology, with experience in global markets, electronic trading, or financial services strongly preferred.

Nice-to-Have Qualifications

• Experience supporting the borrowing and lending of securities, along with the movement of cash and collateral that supports those transactions.
• Strong knowledge of the Securities Finance business lifecycle, including securities lending, borrowing, collateral management, trade settlement, and client servicing processes.
• Understanding of the key market participants, products, and workflows within Securities Finance, including brokers, custodians, counterparties, beneficial owners, and regulatory considerations.
• Ability to understand how business events, market activity, and processes impact revenue generation, risk management, liquidity, and client obligations within the Securities Finance business.
• Familiarity with file feeds and file monitoring.
• Experience supporting batch and batch SLOs.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.