Supervisor, Bus Ops

SMRT TRAINS LTD.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

SMRT Buses Ltd aims to deliver reliable bus services with a focus on safety and efficiency. The role oversees daily operations at bus interchanges, coordinating with BOCC, and directing frontline teams to meet schedules and regulatory standards.

You will conduct safety briefings, drive service improvements, and support incident investigations, with responsibilities spanning maintenance, safety, and customer service at the PSO. Diploma holders with transport experience are invited to apply.

Qualifications

• Diploma in any field.
• Relevant experience in a similar environment, preferably in transportation industry.

Responsibilities

• Manage daily operations of bus interchanges and terminals with the assistance of Operations Officers to ensure all bus services are deployed as per schedule.
• Work closely with Bus Operations Control Centre (BOCC) to fulfil regulator’s Bus Service Reliability Framework (BSRF) requirements and perform investigations on bus services that do not meet the requirements.
• Support rail operation with bridging buses in the event of rail service disruption.
• Conduct new Bus Captains orientation with assistance of Master Bus Captain and Bus Captain mentors.
• Perform all road diversions, road works, shifting of bus stops, timecard changes briefing with assistance from Master Bus Captain and workforce.
• Conduct runtime reviews and fare evasion audits with assistance from Master Bus Captain and workforce.
• Conduct Bus Stop surveys when required.
• Ensure first parade tasks are conducted daily for system functional readiness and timely reporting of findings.
• Liaise with facilities team to ensure bus interchanges and terminals are maintained according to regulatory requirements.
• Manage bus interchanges and terminals cleaning and security vendors.
• Conduct service routes risk assessment and safety briefing to the Bus Captains.
• Manage site coordination for major accidents and conduct preliminary investigation for all road / workplace accidents and security incidents.
• Conduct safety inspection of bus interchange at least twice a month.
• Conduct safety engagement and administer safety programme planned.
• Perform customer service duty at Passenger Service Office (PSO).
• Handle Integrated Feedback System (IFS) complaints and compliments.

Skills

Problem solving

Analytical skills

MS Office

Communication

Leadership

Sense of mission

Education

Diploma (any field)

Job description

Responsibilities

Duties and Responsibilities

Operations

• Manage daily operations of bus interchanges and terminals with the assistance of Operations Officers to ensure all bus services are deployed as per schedule.
• Work closely with Bus Operations Control Centre (BOCC) to fulfil regulator’s Bus Service Reliability Framework (BSRF) requirements and perform investigations on bus services that do not meet the requirements.
• Support rail operation with bridging buses in the event of rail service disruption.
• Conduct new Bus Captains orientation with assistance of Master Bus Captain and Bus Captain mentors.
• Perform all road diversions, road works, shifting of bus stops, timecard changes briefing with assistance from Master Bus Captain and workforce.
• Conduct runtime reviews and fare evasion audits with assistance from Master Bus Captain and workforce.
• Conduct Bus Stop surveys when required.

Facilities & Maintenance

• Ensure first parade tasks are conducted daily for system functional readiness and timely reporting of findings.
• Liaise with facilities team to ensure bus interchanges and terminals are maintained according to regulatory requirements.
• Manage bus interchanges and terminals cleaning and security vendors.

Safety

• Conduct service routes risk assessment and safety briefing to the Bus Captains.
• Manage site coordination for major accidents and conduct preliminary investigation for all road / workplace accidents and security incidents.
• Conduct safety inspection of bus interchange at least twice a month.
• Conduct safety engagement and administer safety programme planned.

Service Excellence

• Perform customer service duty at Passenger Service Office (PSO).
• Handle Integrated Feedback System (IFS) complaints and compliments.

Qualifications & Work Experience

• Diploma in any field.
• Relevant experience in a similar environment, preferably in transportation industry.

Skills

• Problem‑solving and analytical skills to interpret operations performance.
• Possess computing skills such as Microsoft Office.
• Able to communicate effectively with people from different age groups.
• Possess good leadership skills.
• Possess a strong sense of mission.

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.

As the second largest public bus service operator in Singapore, we strive to deliver the best‑in‑class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.