Superintendent People

Rio Tinto; Singapore; On-site; SGD 110,000 - 170,000; Full time

Benefits offered by this job

Safety first

Competitive salary

Education support

Health & pension

Wellbeing programs

Share plan

Employee assistance

Parental leave

Vacation & sick leave

Job summary

Rio Tinto is seeking a Superintendent, People to lead day-to-day People Operations service delivery in Singapore. You will guide a high-volume shared services team, ensure accurate employee lifecycle support, and drive operational excellence with strong customer focus.

You will report to the Manager People and shape governance, performance discipline and continuous improvement across designated operational teams.

Qualifications

• Demonstrated experience in HR operations or shared services within a high-volume environment.
• Experience leading operational teams with coaching and capability development.
• Strong knowledge of employee lifecycle processes and HR advisory activities.
• Experience delivering service against SLAs, quality metrics and targets.
• Ability to manage risks, escalations and stakeholder communications.

Responsibilities

• Lead day-to-day People Operations delivery to meet service standards.
• Manage capacity, workflows and service queues to support timely resolutions.
• Monitor SLAs, KPIs and quality metrics with corrective actions as needed.
• Coach Senior Advisers and Analysts to build capability and performance.
• Ensure consistent HR processes, governance and controls across delivery.
• Handle escalations and complex cases with clear stakeholder communication.
• Partner with cross-functional teams to deliver integrated outcomes.
• Drive continuous improvement through reviews and reporting.

Skills

HR operations

Shared services

Employee lifecycle

Team leadership

Coaching

Process governance

Tools

HR Technology

Job description

• Lead the delivery of accurate, timely and customer-focused People Operations services that support employees and leaders across designated operational teams.
• Grow and influence a capable service delivery team while shaping performance discipline, operational governance and continuous improvement.
• Join a collaborative global People function where meaningful work, professional growth and flexible ways of working are valued.

We're Finding Better Ways to provide materials the world needs, now and in the future. Our values - care, courage and curiosity - guide how we work and how we treat each other.

About the role

We are looking for a Superintendent People to lead day-to-day People Operations service delivery across designated operational teams. In this role, you'll help ensure employee lifecycle, advisory and transactional HR services are delivered consistently, accurately and with a strong customer focus. You'll guide a team in a high-volume shared services environment, strengthen operational performance and contribute to improvements that make support easier and more effective for employees and stakeholders.

Based in Singapore, this is a great opportunity for someone who enjoys leading service delivery teams and wants to influence operational excellence, team capability and the future direction of People Operations services.

What you'll be doing

Reporting to the Manager People and working within a collaborative People Operations environment, you will be:

• Lead day-to-day People Operations delivery, ensuring employee lifecycle, advisory and transactional HR services meet agreed service standards.
• Manage workforce capacity, workflows, case volumes, service queues and competing priorities to support timely resolution of employee and stakeholder requests and achievement of service delivery commitments.
• Monitor service level agreements, key performance indicators, quality measures and operational targets, and implement corrective actions where needed.
• Coach and support Senior Advisers and Analysts, building capability, accountability and consistent team performance.
• Oversee the consistent application of HR processes, policies, governance requirements and operational controls across service delivery activities.
• Manage operational escalations, service issues and complex employee cases, maintaining clear and timely stakeholder communication.
• Partner with Operations Delivery Managers, People Partners, Areas of Expertise and Digital and HR Technology teams to deliver integrated service outcomes and implement change.
• Drive continuous improvement through service reviews, quality checks, process optimisation, standardisation, knowledge sharing and accurate operational reporting.

About you

We're looking for someone whose experience aligns with the key requirements below. You do not need to meet every "helpful for success" item to apply. If you bring relevant experience and are excited by the opportunity, we encourage you to submit an application.

Required for Success

• A commitment to the safety of yourself and your team.
• Demonstrated experience in HR operations, shared services or employee lifecycle service delivery within a high-volume, service-driven environment, including management of workflows, service queues, workloads and operational performance.
• Experience leading operational teams with care, including coaching, performance support and capability development.
• Strong working knowledge of employee lifecycle processes, HR advisory activities, case management and operational workflows.
• Experience managing service queues, workflow priorities and delivery against service level agreements, quality measures and operational targets.
• Ability to manage operational risks, escalations, service issues and competing priorities while communicating effectively with employees, leaders and HR partners.

Helpful for Success

• Experience contributing to workforce capacity planning, scheduling, workload balancing or operational coverage planning.
• Experience supporting process change, service transitions, new technology implementation or continuous improvement in People services.
• Experience working with payroll or workforce management vendors, legal, compliance, audit or regulatory stakeholders.

What we offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.

• A work environment where safety is always the number one priority
• A competitive salary package with annual cash incentive awards for eligible employees
• Career development & education assistance to further your ambitions
• Access top tier family-friendly health and medical programs and pension plan
• Wellbeing benefits
• Generous Rio Tinto employee share program
• Employee Assistance Program
• Ongoing individual wellbeing support for you and your family for personal and professional matter
• Leave for all of life's reasons (vacation / annual, paid parental, sick leave)

Where you'll be working

People ExperienceprovideHR advisory, global mobility, talent acquisition and recruitment, employee relations, remuneration and performance services to leaders, employees & HR business partners.

Applications close at 11:59pm local time on 15 November 2026 (Rio Tinto reserves the right to remove advertised roles prior to this date).

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.