Student Experience & Enrolment Specialist

CANWORKONE.SG EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 38,000 - 56,000; Full time

Job summary

CanWorkOne.SG Employment Pte Ltd in Singapore is seeking warm, proactive Academy Experience Executives to join our education team. You will be the key point of contact for students and parents, guiding them from enquiry to enrolment and ongoing engagement.

This hands-on, people-oriented role requires strong communication, problem solving and a passion for youth education. Weekend and evening hours are expected to support academy operations and events.

Qualifications

• 1-3 years of experience in customer-facing roles.
• Excellent communication and interpersonal skills.
• Willingness to work weekends and evenings.

Responsibilities

• Serve as the primary point of contact for parents and students, providing prompt and professional assistance.
• Handle enquiries via phone, email, WhatsApp and in-person interactions.
• Support student enquiries, trial lessons, enrolments, renewals and transfers.
• Follow up with prospective families and assist in converting enquiries into enrolments.
• Build strong relationships with parents to encourage student retention and long-term engagement.
• Coordinate lesson schedules, make-up classes, teacher availability and other student-related arrangements.
• Work closely with teachers and academy teams to ensure a smooth learning experience for students.
• Handle parent feedback and concerns professionally, taking ownership of issues through to resolution.
• Maintain accurate student records, attendance and administrative information.
• Monitor student attendance and engagement, proactively following up where necessary.
• Support academy sales and enrolment targets through effective follow-ups and customer engagement.
• Assist with academy events, student activities, promotions and outreach initiatives.
• Identify recurring customer concerns and operational gaps, and suggest improvements to enhance the overall student experience.
• Support the Academy Manager with day-to-day academy operations and other duties when required.

Skills

Communication

Customer service

Interpersonal skills

Sales conversations

Job description

CanWorkOne.SG Employment Pte Ltd in Singapore is seeking warm, proactive Academy Experience Executives to join our education team. You will be the key point of contact for students and parents, guiding them from enquiry to enrolment and ongoing engagement.

This hands-on, people-oriented role requires strong communication, problem solving and a passion for youth education. Weekend and evening hours are expected to support academy operations and events.