Strategic Workforce & Operations Lead

Shopee; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Shopee is seeking a Workforce Planning & Optimization leader to own short- and long-term capacity for FBS operations in Singapore. Translate demand into manpower across warehouses, balance service levels with cost, and drive peak planning for campaigns and seasonal spikes.

You will monitor productivity, define WFM KPIs, partner with Fulfillment Ops, HR, and Finance, and lead continuous improvement through data-driven, governance-backed initiatives across the function.

Responsibilities

• Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).
• Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.
• Balance service level targets with cost efficiency through effective workforce sizing and deployment.
• Monitor workforce productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives.
• Develop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.
• Drive continuous improvement projects to optimize labor cost and operational performance.
• Partner closely with Fulfillment Operations leaders to align workforce plans with operational realities.
• Collaborate with HR and vendors on hiring plans, contract workforce management, and ramp-up/down strategies.
• Work with Finance to support budget planning, cost forecasting, and P&L impact analysis.
• Establish and continuously improve WFM processes, planning models, and governance frameworks.
• Leverage data, dashboards, and systems to enable data-driven decision-making.
• Support automation, system enhancement, and standardization initiatives across FBS workforce planning.

Job description

Shopee is seeking a Workforce Planning & Optimization leader to own short- and long-term capacity for FBS operations in Singapore. Translate demand into manpower across warehouses, balance service levels with cost, and drive peak planning for campaigns and seasonal spikes.

You will monitor productivity, define WFM KPIs, partner with Fulfillment Ops, HR, and Finance, and lead continuous improvement through data-driven, governance-backed initiatives across the function.