Strategic Programs Lead, Community Support

5G-Starlink Pte.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Airbnb is seeking a Community Support Program Manager to lead large‑scale programs and cross‑functional initiatives that advance our Community Support strategy worldwide. You will partner with leadership to define, launch, and execute multiple priorities, drive measurable outcomes, and ensure efficient resources, clear communication, and robust execution. The role emphasizes change management, risk mitigation, and continuous improvement to deliver exceptional support for our communities.

Qualifications

• 10+ years of project/program management experience.
• Proven track record of quality delivery using PM best practices.
• Experience with high-growth, high-volume service operations.
• Experience deploying customer-facing change in call center environments is a plus.

Responsibilities

• Define, launch, and execute multiple strategic and operational initiatives.
• Lead and deliver large programs with measurable outcomes.
• Plan and execute global priorities across Community Support.
• Collaborate with leadership across Business, Platform, and Central teams to drive key programs and projects.
• Manage change by communicating with stakeholders and mitigating risks.
• Prepare presentations and report program status to senior leadership.
• Gather business requirements and work with Product/IT to prioritize initiatives.
• Identify opportunities to advocate for product improvements and tools.

Skills

Program management

Cross-functional collaboration

Stakeholder communication

Agile / Scrum

Education

BA/BS degree

MBA or graduate degree

Tools

JIRA

Asana

Smartsheets

Google Docs

Job description

Airbnb is seeking a Community Support Program Manager to lead large‑scale programs and cross‑functional initiatives that advance our Community Support strategy worldwide. You will partner with leadership to define, launch, and execute multiple priorities, drive measurable outcomes, and ensure efficient resources, clear communication, and robust execution. The role emphasizes change management, risk mitigation, and continuous improvement to deliver exceptional support for our communities.