Strategic Programs & Development Specialist

ISCA Academy; Singapore; On-site; SGD 48,000 - 62,000; Full time

Job summary

ISCA Academy is seeking a dedicated Professional Development Specialist to support programme administration, partnerships, and outreach across academic programmes in Singapore.

The role covers strategy translation, end-to-end course ops, and cross-functional coordination to ensure timely, high-quality delivery. You will engage with trainers, learners, and partners while adapting to evolving priorities and leveraging AI tools.

Qualifications

• Experience in higher education/engagement roles is advantageous
• Willingness to learn about the accountancy industry
• Effective project management to handle multiple tasks and meet deadlines
• Strong written and verbal communication to collaborate with stakeholders
• Strong data management and analysis to derive insights for reporting
• Strong organisational skills for quality programme development

Responsibilities

• Support horizon scanning through research of industry trends and training needs
• Assist feasibility studies and pilot programmes, coordinating implementation and evaluation
• Translate strategic initiatives into actionable plans and support rollout execution
• Manage end-to-end course operations including scheduling, enrolment tracking, and trainer coordination
• Execute training logistics (attendance tracking, materials, Zoom hosting, classroom setup, catering)
• Ensure smooth delivery of programmes through planning and coordination
• Handle walk-in and remote enquiries via email, WhatsApp and phone
• Provide timely support to learners and stakeholders and maintain service standards
• Work with internal teams (Events, Facilities, Sales & Marketing, Finance) for seamless execution
• Monitor timelines, risks, and dependencies to ensure speed-to-market
• Anticipate bottlenecks and implement proactive solutions
• Adapt to changing priorities or external conditions
• Track KPIs across programme delivery and outcomes
• Analyse training feedback and flag quality issues for improvement
• Support reporting and continuous improvement of programme impact
• Administer funding claims (e.g., TPGateway) and ensure compliance
• Process vendor invoices and support financial tracking
• Maintain accurate records for audit and governance
• Support special projects and outreach activities to raise awareness of programmes

Skills

Project management

Communication skills

Data analysis

Attention to detail

Independent work

Team collaboration

AI tools

Job description

ISCA Academy is seeking a dedicated Professional Development Specialist to support programme administration, partnerships, and outreach across academic programmes in Singapore.

The role covers strategy translation, end-to-end course ops, and cross-functional coordination to ensure timely, high-quality delivery. You will engage with trainers, learners, and partners while adapting to evolving priorities and leveraging AI tools.