Strategic Account Executive

TWILIO SINGAPORE PTE. LTD.; Singapore; Remote; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Healthcare

Retirement plan

Job summary

Twilio is hiring a Strategic Account Executive to manage relationships with large communications customers in South East Asia or South Asia. You will drive analytical, consultative sales cycles across messaging, voice and email services, reporting to the Senior Manager, Strategic Account.

You will collaborate with product, finance, support, and operations teams to grow revenue, protect margins, and expand within top accounts.

Qualifications

• More than 5 years of combined experience in major account or strategic sales.
• Experience in supporting South East Asia or South Asia territories.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and technical leaders, influencing their understanding.

Responsibilities

• Manage and expand key customer accounts in technology, retail, eCommerce, insurance and fintech.
• Drive account strategy to deliver revenue, gross margin and profit.
• Partner with Twilio teams to identify new revenue opportunities.
• Lead cross-functional account teams with product, finance, support, and services.
• Run disciplined forecasts and present guidance to executives.
• Conduct deep discovery and champion customer perspectives in the org.

Skills

Strategic sales

SaaS/CDP/CPaaS sales

Account management

Data-driven discovery

Forecasting & models

Education

Bachelor's degree or equivalent

Tools

MEDDPICC

Job description

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

Join the team as our next Strategic Account Executive

About the job

Reporting to the Senior Manager, Strategic Account, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio's communications business across your assigned customers with a focus on South East Asia or South Asia enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.

Responsibilities

In this role, you'll:

• Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce, Insurance and fintech companies.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• More than 5 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
• Experience in supporting South East Asia or South Asia territories.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia.
• Excellent verbal and written communication skills.
• Bachelor's Degree or equivalent years of experience.

Desired:

• A Bachelor's degree or equivalent experience
• CDP & CPaaS experience is highly desirable
• Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience
• An understanding of the customer experience (CDP + CPaaS) business model
• Experience managing high tech South East Asia enterprises

Location

This role will be remote, and based in Singapore

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you? We like to solve problems,