Store Team Lead

Crocs; Singapore; On-site; SGD 27,300 - 31,600; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Crocs in Singapore is seeking a Store Team Lead to oversee operations and deliver exceptional customer service. The ideal candidate will have at least 3 to 4 years of retail experience, preferably in leadership. Responsibilities include coordinating daily activities and supporting team success.

The role offers an opportunity to contribute to a dynamic team in a diverse and inclusive environment with flexible working hours. Competitive salary range is offered based on experience.

Qualifications

• Minimum 3 to 4 years of retail experience, preferably in leadership.
• Proficient in English, knowledge of other languages is a plus.
• Intermediate computer skills in Microsoft Office.

Responsibilities

• Deliver outstanding service using C.H.A.R.M. service model.
• Support team members in daily retail operations.
• Coordinate and prioritize store activities.

Skills

Retail experience

Customer service

Leadership abilities

Communication skills

Microsoft Office proficiency

Education

A Level / Diploma or above

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Possess at least A Level / Diploma or above preferred
• Minimum 3 to 4 years of total retail experience; with a preference for candidates with previous store leadership roles.
• Professional working proficiency in English, proficiency of other language(s) will be an advantage
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Store Team Lead

Salary or Pay Range: $27,300.00 - $31,600.00

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.