Store Operations Specialist (e-Commerce)

Razer (Asia-Pacific) Pte. Ltd; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Razer (Asia-Pacific) Pte. Ltd. seeks an e-commerce operations lead to manage and optimize activities across 40 markets, ensuring localization, compliance, and data governance. You’ll drive SOP improvements, automation, and AI-powered enhancements while collaborating with Sales Specialists to maximize conversion and revenue.

The role emphasizes product lifecycle oversight, site enhancements, and cross-functional initiatives, with strong Stakeholder management and analytics skills.

Qualifications

• Bachelor's degree required or equivalent experience.
• 1+ years of experience in e-commerce, digital operations, or online merchandising
• Experience managing multi-market or global e-commerce environments
• Strong understanding of website architecture, UX principles, and conversion optimization
• Strong project management and stakeholder management skills
• Experience with CMS and e-commerce platforms (Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus
• Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
• Basic knowledge of HTML, CSS, and JavaScript is advantageous
• Strong communication, problem-solving, and leadership skills

Responsibilities

• Manage and optimize e-commerce operations across 40 markets
• Define and improve SOPs, workflows, and governance
• Identify gaps and implement scalable improvements
• Drive automation, personalization, and AI-powered improvements
• Lead end-to-end product lifecycle management
• Collaborate with eCommerce Sales Specialists on data-driven merchandising
• Ensure accurate product data, pricing, taxonomy, and content governance
• Drive site-wide improvements and digital transformation initiatives
• Manage project timelines, stakeholders, and risk
• Serve as SME for e-commerce operations
• Address escalated customer feedback and operational issues
• Optimize user journeys and customer satisfaction
• Stay current with e-commerce trends and technologies

Skills

E-commerce operations

Multi-market experience

Project management

Stakeholder management

UX and conversion optimization

Data analytics

CMS/e-commerce platforms knowledge

Education

Bachelor's degree in Business/Marketing/Information Systems or related

Tools

Salesforce Commerce Cloud

Shopify

Magento

Looker/Power BI

Google Analytics

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

This role manages and optimizes end-to-end e-commerce operations across 40 global markets, ensuring consistency, compliance, and localization. It drives SOP improvements, workflow automation, and AI adoption while partnering with eCommerce Sales Specialists on data-driven merchandising to maximize conversion and revenue. The role also oversees product data governance, site enhancements, cross-functional projects, escalations, and digital transformation initiatives.

• Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.
• Define and improve operational SOPs, workflows, and governance frameworks
• Identify operational gaps and implement scalable process improvements
• Drive automation, personalization, and AI-powered improvements.
• Lead end-to-end product lifecycle management
• Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue
• Ensure accurate product data, pricing, taxonomy, and content governance
• Drive site-wide improvements, feature enhancements, and digital transformation initiatives
• Manage project timelines, stakeholder alignment, and risk mitigation
• Serve as the Subject Matter Expert (SME) for e-commerce operations.
• Oversee escalated customer feedback and operational issues.
• Optimize user journeys and customer satisfaction across markets.
• Stay current with e-commerce best practices, industry trends, and emerging technologies.
• Perform other duties as assigned.

Pre-Requisites : Requirements

• Bachelor’s Degree in Business, E-Commerce, Marketing, Information Systems, or related field
• 1+ years of experience in e-commerce, digital operations, or online merchandising
• Experience managing multi-market or global e-commerce environments
• Strong understanding of website architecture, UX principles, and conversion optimization
• Strong project management and stakeholder management skills
• Experience with CMS and e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus.
• Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
• Basic knowledge of HTML, CSS, and JavaScript is advantageous
• Strong communication, problem-solving, and leadership skills

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game? At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting-edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry.

At Razer, you won’t just witness this evolution; you’ll help drive it. Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-cultural environment.

The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights.

Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed - including for disability or religious practices - so every team member can perform and contribute at their best.