STORE MANAGER

MAXIUS TRADING PTE. LTD.; Singapore; On-site; SGD 35,712 - 50,220; Full time

Job summary

MAXIUS TRADING PTE. LTD.

in Singapore is seeking a capable Operations Supervisor to oversee daily outlet activities, guide team members across food and beverage preparation, cashiering, and customer service, and ensure smooth running of the outlet. You will lead by example, maintain high cleanliness and safety standards, manage stock and scheduling, participate in recruitment, and drive KPIs while communicating effectively with Mandarin-speaking customers and colleagues.

Qualifications

• Minimum 3 years of relevant experience in Food & Beverage, retail or hospitality.
• Mandarin Chinese proficiency mandatory for communication with Mandarin-speaking customers and suppliers.
• Ability to supervise and train team members in operational functions.
• Strong leadership, interpersonal and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of the outlet including food and beverage preparation, dessert preparation, cashiering and customer service.
• Deliver exceptional customer experiences by addressing enquiries and feedback and resolving issues.
• Maintain cleanliness, hygiene and store presentation in line with policies and food safety rules.
• Monitor stock levels, conduct stock control and coordinate orders to avoid disruptions.
• Optimise manpower and resources to maximise efficiency and service quality.
• Participate in recruitment, onboarding and training of full-time and part-time staff.
• Drive outlet performance by achieving sales targets and monitoring KPIs.
• Plan staff scheduling and report manpower shortages or surpluses to Area Manager.
• Complete operational reports and administrative tasks accurately and on time.
• Foster a positive, collaborative and performance-driven work environment.

Skills

Leadership

Customer service

Interpersonal skills

Problem solving

Mandarin Chinese

English

Team supervision

Stock handling

Education

F&B Safety & Hygiene Certification

Job description

Key Responsibilities

• Oversee and ensure the smooth day-to-day operations of the outlet, demonstrating the ability to perform and guide team members in all operational functions, including food and beverage preparation, dessert preparation, cashiering, and customer service.
• Deliver exceptional customer experiences by maintaining high service standards, proactively addressing customer enquiries and feedback, and resolving issues in a professional and effective manner to achieve customer satisfaction.
• Maintain the highest standards of cleanliness, hygiene, and overall store presentation in compliance with company policies and food safety regulations.
• Monitor inventory levels, conduct stock control, and coordinate goods ordering to ensure adequate supplies and minimise operational disruptions. The role may occasionally require handling and moving stock or heavy items.
• Optimise the utilisation of manpower and operational resources to maximise efficiency, productivity, and service quality.
• Participate in the recruitment process for full-time and part-time employees, including interviewing, onboarding, and conducting comprehensive operational training to ensure team members are well-equipped with the necessary knowledge and skills.
• Drive outlet performance by achieving sales targets, monitoring key performance indicators (KPIs), and implementing initiatives to improve business results.
• Plan and manage staff scheduling, allocate daily work responsibilities effectively, and regularly report manpower shortages or surpluses to the Area Manager.
• Ensure timely completion and accuracy of operational reports, documentation, and other administrative duties required by Headquarters.
• Foster a positive, collaborative, and performance-driven work environment while motivating team members to uphold company standards and achieve operational excellence.

Requirements

• Minimum 3 years of relevant experience in the Food & Beverage, retail, or hospitality industry; supervisory experience is an advantage.
• Possession of Food & Beverage Safety and Hygiene Certification will be an added advantage.
• Strong leadership, interpersonal, and problem-solving skills.
• Customer-oriented with the ability to perform well in a fast-paced environment.
• Excellent proficiency in Mandarin Chinese, including listening, speaking, reading, and writing, is mandatory. Candidates must be able to communicate effectively with Mandarin-speaking customers, suppliers, and team members, and handle Chinese written correspondence and operational documents independently.
• Good command of English for daily operational communication.
• Able to work on weekends, public holidays, and rotating/night shifts is a MUST.
• Physically fit and able to handle stock movement when required.