Store Director — Multi-Outlet Eyewear Leader

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 61,000 - 73,000; Full time

Benefits offered by this job

AWS provided

Monthly sales incentives

Job summary

HRNET VENTURES PTE. LTD.

is seeking a hands-on Store Director to oversee retail operations across its 30 outlets in Singapore, standardising practices and elevating customer experience. You will lead operations excellence, conduct audits, monitor KPIs, and collaborate with inventory, supply chain and training teams to ensure stock accuracy and strong store performance while managing rotating shifts and weekends.

Qualifications

• Minimum 5 years of relevant experience in retail operations, preferably in a multi-outlet or chain retail environment.
• Experience managing high-volume stores with extensive product ranges and fast-paced operations.
• Excellent English communication skills and proficiency in at least one other language.
• Must be comfortable working rotating shifts, weekends and Public Holidays.

Responsibilities

• Establish and implement operational SOPs and service standards across approximately 30 retail outlets.
• Conduct regular store visits and operational audits to ensure consistent execution and compliance.
• Monitor retail KPIs, including sales conversion, average transaction value, product mix and staff productivity, and drive improvements.
• Analyse customer feedback and implement solutions to enhance the overall shopping experience.
• Oversee operational readiness for new store openings, relocations and renovations.
• Collaborate with laboratory, inventory and supply chain teams to ensure stock accuracy and timely order fulfilment.
• Develop frontline training programmes and work closely with Cluster Managers to strengthen store performance.
• Identify, pilot and implement operational improvements across the retail network.

Skills

Retail operations

Leadership

Analytical thinking

Customer experience

Job description

HRNET VENTURES PTE. LTD.

is seeking a hands-on Store Director to oversee retail operations across its 30 outlets in Singapore, standardising practices and elevating customer experience. You will lead operations excellence, conduct audits, monitor KPIs, and collaborate with inventory, supply chain and training teams to ensure stock accuracy and strong store performance while managing rotating shifts and weekends.