Islandwide Retail Director: Operations & Excellence

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 61,000 - 73,000; Full time

Benefits offered by this job

5‑day work week

Performance incentives

Career growth across growing network

Job summary

HRNET VENTURES PTE. LTD. is seeking an experienced Store Director to oversee islandwide retail operations, uphold service standards and drive excellence across multiple outlets. This hands‑on role requires strong leadership, process discipline and a track record in high‑volume environments.

You will work with cluster managers and frontline teams to roll out SOPs, enhance customer experience and deliver measurable business performance gains across the network.

Qualifications

• Diploma or degree in business, retail management, or hospitality.
• Minimum 5 years in retail or F&B operations in multi-outlet setups.
• Experience overseeing multiple outlets and high-volume stores is advantageous.

Responsibilities

• Develop and implement consistent operating procedures across all outlets.
• Standardise daily operations including opening/closing, service, product dispensing and fulfillment.
• Identify gaps and drive improvements to enhance efficiency and productivity.
• Establish audit frameworks, scorecards and conduct regular outlet visits.
• Lead training and onboarding to strengthen product knowledge and service standards.

Skills

Store operations management

Leadership

Performance analysis

Stakeholder management

English proficiency

Education

Diploma/Degree in Business, Retail Management, Hospitality

Tools

Microsoft Office

Job description

HRNET VENTURES PTE. LTD. is seeking an experienced Store Director to oversee islandwide retail operations, uphold service standards and drive excellence across multiple outlets. This hands‑on role requires strong leadership, process discipline and a track record in high‑volume environments.

You will work with cluster managers and frontline teams to roll out SOPs, enhance customer experience and deliver measurable business performance gains across the network.